If you see something you like in the "Sold Items" section, please let me know and I will be happy to make it for you.
Accepted payment methods
Returns and exchanges
Full refunds are given (minus the shipping charge) ONLY if (1) there is a mistake with your order, or (2) an agreed upon deadline was not met.
Anything with custom wording on it CANNOT receive an exchange, store credit or refund for; unless I made a mistake with your order.
If you decide you no longer want what you've purchase, you are able to cancel your order, as long as it is not complete and has not shipped. Due to it being a custom order, your refund will be the total amount paid MINUS the price of materials and labor up to the point of the order being canceled.
If you have a coupon code, and are unfamiliar with how to use it, check out this "How-to": http://www.etsy.com/help/article/350?utm_source=compass&utm_medium=email
If you need your order by a certain time, it can be sent via expedited shipping, at cost, (***Custom Orders*** Contact me BEFORE purchasing to ensure your timeline can be met). If you would like insurance, that too can be added, at cost. Please send me a message if you would like either of these, so we can arrange payment of the additional cost.
Due to the nature of the order being custom, the timeline can vary based on the availability of the materials being used. If the items are in stock, the timeline will remain as listed. If the materials need to be ordered, the timeline will be adjusted to reflect the time it takes for me to receive them.
International shipping is done through the United States Postal Service. Insurance, tracking and expedited shipping are available for an additional price. Please note that the buyer is responsible for any additional fees that might be charged upon receipt.
Additional policies and FAQs
Please keep in mind that cameras and computer monitors cause variations in the
images, so the colors might be slightly lighter or darker than pictured.
If you have ANY questions, please do not hesitate to contact me: creationsbyjsheri (at) gmail.com.