creativebyheart's Shop Policies
Hello and welcome to Creative By Heart where you will find high quality at your fingertips!
"Creative by heart, created with heart."
We except payments from either PayPal or dirrect pay with credit card through Etsy.
*Note: If you decide that you would like something and you would like to pay with a credit or debit card, choose the PayPal option in checkout. PayPal is a third party credit card processor that keeps all of your transaction information secure. You do not need your own PayPal account to use the service.
Please note carefully below:
Each item is individual wrapped and placed into an appropriate size box with bubble wrap and styrofoam peanuts.
All of our products ship via USPS with Delivery Confirmation. If you'd prefer a different shipping method than USPS please contact us before you place your order.
If you need insurance for your package please contact us before you place your order. We will not be held responsible for items damaged in mail without you purchasing insurance with your order.
Once USPS declares "Delivered" as delivery status, we do not take any responsibility for the lost or missing items in mail.
All orders are processed as they're received. Allow anywhere between 7-14 business days (Mon-Fri, *not including Holidays) for an order to ship. If you have a specific date in which you need an item, please notify beforehand.
If you live locally in Sonoma County California and would like to schedule a pick-up, we will gladly create a "Reserved Listing" for you with no shipping charge.
For international orders outside of the United States, we are more than happy to work with you. Please contact us with your address (country/city/zip) so we can provide your with the most accurate shipping costs.
Refunds and Exchanges
Due to the nature of the product that we create, unfortunately no refunds are processed. Please contact us if you experience any issues with the product, we strive to make each customer happy.
Additional Policies and FAQs
If you love your item(s), please send the love our way and write positive feedback. Knowing that you’re happy is our main motivation for creating and selling these designs.
Last Updated September 27, 2012