CreativeCultureCincy

At Creative Culture Nails & Makeup LLC., we go out of our way to make sure our valued clients and customers have the best experience possible, from the minute they visit our website and enter our doors, to the moment they leave our incomparable Nail Salon.

Please take a moment to review our policies, to ensure you understand our operations & procedures. If you have any questions, just get in touch and we’ll be happy to help.

Visiting the Salon:
When visiting our physical location, we ask that you come with only yourself or those who are being serviced. As much as we love family & friend outings, we like to keep each and every one of our guests and staff members safe. *Absolutely no children aged 14 & under, unless being serviced or completing a purchase. *

Privacy:
When visiting Creative Culture Nails & Makeup LLC website, all information shared is kept confidential. Creative Culture Nails & Makeup LLC site member's name, email, phone number, forums, blogs, address (from mobile bookings), is kept solely for the record of Creative Culture Nails & Makeup LLC and its staff to use for identification, appt. scheduling, conversing/replying, servicing and network building purposes. Creative Culture Nails & Makeup LLC does not publicly release, sale, post, share, or trade such vital and sensitive information.

Payments:
***ALL CREDIT CARD TRANSACTIONS ACCEPTED ON OUR WEBSITE IS PROCESSED THROUGH ETSY (as of 10/20/2022). ***
Any personal credit card information is kept confidential by Etsy. Please visit www.etsy.com for more information and disclosures concerning third party transactions.

Online Shop:
Thank you for exploring Creative Culture Nails & Makeup LLC's Online Shop! Each item & accessory in our online store are exchangeable if it's in its original, unused state. Please see each item's description for more info. All items are shipped using USPS within 3-5 business days. (This includes process time.)

Refund Policy:
We do not offer REFUNDS on our plant base skincare items and other products we may sell if the item is opened and/or damaged!
Please understand we aim to satisfy each guest with exceptional service provided by our licensed professionals on every appointment and with every encounter. However, this isn't always the case. We apologize in advance if you couldn't keep your scheduled beauty service, or you did not enjoy our products or your experience with our business.

Even with 5 Star Google Reviews, and the love and positive energy we exude, we're still human and we may not be everyone's cup of tea. Either way, we appreciate all of you who have, or plan to pour into our indigenous owned business.