All pieces are created by hand, so no two pieces are identical. That’s the nature and beauty of handmade products. Please be aware, depending on lighting there might be slight variation from the photos in the listing.

Creative Dexterity only accepts returns for store credit or exchanges. This is handled on a case-to-case basis but I strive for you to be satisfied with your purchase, so please contact me promptly after receiving your item if it arrived damaged or you require a different size.

Returns for store credit/exchange must be shipped back to me within 30 -days of receipt. Shipping charges are non-refundable and return shipping is the responsibility of the purchaser. Carrier and method of shipping is the customers choice but delivery confirmation/tracking is required so I can track the package and assure a proper replacement. Please do not return any items until I have been contacted. Proper packaging (bubble wrap, padded envelope) is recommended to insure an undamaged return.

Items NOT ELIGIBLE FOR STORE CREDIT/EXCHANGES:

- Due to sanitary reasons earrings sales are final.

- "OOAK/One of a Kinds", "Made to Order" or "Custom Order" items are unique in nature - all sales are final.

- "Final Sale" listed items are final.

- Item is not returned within the 30 day time frame.

- Jewelry that arrives back to me that appears worn, altered, damaged by the wearer (ex: dented/squeezed/misshapen pieces not in its original form when it was created) making the piece unable to be relisted to sell.

Labor as well as invested material and additional fees (overhead, selling fees) is what my etsy pricing is based on.

PayPal or Etsy Direct Checkout is my preferred methods of payment.

Custom work may require a 50% non-refundable deposit so I may design or order any materials to get started on your piece.

Massachusetts state residents or orders shipped to Massachusetts will be charged MA state sales tax (6.25%).

Ready to ship orders will be shipped 1-3 business (1-5 days during the Holiday season) days after payment is received (M-F). Made to Orders and Custom Orders please allow 5-10 days before the item is shipped (M-F).

Shipping costs include: bubble wrap, gift boxes/containers, shipping label material, packaging envelope and/or boxes though I try to recycle my cardboard boxes and shipping material as much as possible.

DOMESTIC ORDERS:
ALL US Orders - "Standard" USPS First Class Mail (3-5 days WITH Delivery Confirmation). *Some listings are eligible for upgrade to USPS Priority in a Small Flat Rate Box (1-3 day delivery) or Express.

USPS "Delivery Confirmation" number is different than a tracking number from UPS or FedEx. The only time USPS updates their website with that information is as follows:
1) The item has actually been delivered to an address
2) The item has been forwarded to a different address
3) There is some sort of problem with the shipment.

INTERNATIONAL:
Unless otherwise listed, orders are done through USPS via First Class Mail International (M-F). First Class International is basic airmail service and there is NO insurance or tracking capability (unless the package is registered. see below paragraph). First Class International is the most reasonably priced shipping method however it may take weeks (1-6 often longer) for your package to arrive. Most of the delays are due to customs, which I, Creative Dexterity, have no control over.

Though it is not mandatory it is advised to insure and register your USPS International First Class Airmail package for an additional fee. Creative Dexterity is NOT responsible and will NOT issue refunds for unregistered or uninsured packages that do not arrive at the correct address and/or get lost in the mail. If you would like to add insurance and/or register your Airmail package please contact me prior to making your purchase.

Certain International listings are eligible for the USPS Priority Mail in a Small Flat Rate Box with insurance upgrade option at checkout. It is estimated it will take 6-10 business days but may take about 2 weeks. Please note that small flat rate boxes do not provide tracking, if you would like to have your package tracked it must be registered or shipped in a medium flat rate box for an additional fee. Please contact me directly for any inquiries about registering or tracking your package.

Please be advised that all international customers are responsible for their own customs fee, taxes, VAT and dues etc. within their country. I mark all customs forms with the proper declared value of each piece.

To date most international packages have arrived to their destination, though I have experienced some issues shipping to Germany, in which case I recommend having your packages insured, using a different carrier (UPS or FedEx) and/or express shipped.

OTHER INFO:
If you require faster shipment or wish to use another shipping carrier (UPS or FedEx), please message me BEFORE placing the order and I will update the item with new shipping charges.

Do you do custom orders?:

Yes, within my own series/style of work! Custom orders are always welcome, however prices may vary according to the piece and order.

I require a deposit or full payment in order to start the custom piece. Orders will not be mailed unless full payment is received. Please allow 5-14 days before the item to be shipped. If you need the item faster, please convo me and I may be able to accommodate you.

Buyer and seller have the rights to cancel a custom order at any time. However, custom orders are one-of-a-kind, please be aware that all custom order cancellations are subjected to a restocking, overhead, invested time and/or materials fee (around 10% of final sale) IF the order/piece has already been started and/or completed.