CreativelyCluttered

Creatively Cluttered strives to give new life to vintage items. As such most of our creations are one-of-a-kind, sold as is, and are described in detail in our listings. However, if you are unhappy with your purchase please send us a message. Our goal is to leave a smile on your face!

We will accept returns on non-custom orders within 14 days of purchase. Buyer is responsible for all shipping fees and item must be returned in the condition in which it was sent. A 20% restocking fee applies. After the item is returned to us in its original condition we will refund the original purchase price minus any shipping fees and a 20% restocking fee.

We do not accept returns on custom orders or sale items.

Payment is appreciated at time of purchase. We accept Paypal and all major credit cards through Etsy.

Waiting for your treasure is the pits! We always ship as soon as possible- usually within 2 business days on finished pieces; custom creations will ship within 1-3 weeks of ordering. Please see item listing for specific processing times. Once shipped you can expect to receive your items within 10 days.

Most small orders will ship via USPS; large orders and orders with multiple items may ship via UPS or FedEx.

👉👉 PLEASE READ: Please triple check your shipping address at checkout. If a package is sent to the wrong address and returned to us a second shipping fee will be charged as USPS charges us to re-ship.

FAQ

💎 Where will my items ship from?
Nampa, Idaho

💎 Can I order two of the same item?
Because we are repurposing vintage and found objects, reproducing a design can be difficult. However, sometimes we are able to find 2 of the same frame that we can use to recreate a design. Please message us if you are interested in a second similar item.

💎 Are your slats laser cut?
Nope. We process every step by hand!
We plane each piece twice, cut to size, hand measure notches, hand cut notches, sand by hand, and stain by hand. Whew! It may be labor-intensive but it ensures each slat is up to our quality standards.

Creatively Cluttered's Privacy Policy

-INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information (I do not personally see your payment information, credit card details, etc- as these are processed securely through Etsy), and the details of the product that you’re ordering.

-WHY I NEED THIS INFORMATION AND HOW I USE IT:

I rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

-INFORMATION & SHARING DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

-Shipping Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

-DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data, privately secured within my Etsy account for the following time period: 4 years. I only download your personal data when printing USPS shipping labels direct through Etsy's shipping service in order to print these labels from home, and I promptly delete these files after completing and shipping your order.

-TRANSFERS OF PERSONAL DATA OUTSIDE OF EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

-YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

-Object. You can object to my processing of some of your information based on my legitimate interests and receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

-HOW TO CONTACT ME

For purposes of EU data protection law, I, Kristen Randall, am the data controller of your personal information within my shop at Creatively Cluttered on Etsy.com. If you have any questions or concerns, you may contact me at creativelycluttered [!at] hotmail.com