If there is something wrong with the order, please contact us within 3 days of receipt and the item must be returned within 7 days. We cannot accept exchanges without the original item being returned to us. You pay the shipping to send it to me, and I pay the shipping to send the replacement. Exchanges MUST be pre-authorized or they will not be accepted. If an item is sent back to us partially used, there will be no refund. We do not refund for buyer's remorse.

We are aware there are apps out there that hunt for coupon codes. Please understand that if you checkout using a coupon code that is not actually applicable to your situation, the order will be cancelled and refunded.

Different batches with the same scent may have a different appearance due to variations in colorant lots. However, the colors are generally the same, and if something changes significantly we will change the photo.

Our glycerin soaps are made from a base which includes soap, and does NOT include any synthetic detergents. Our glycerin base does include propylene glycol, which is considered generally recognized as safe by the U.S. Food and Drug Administration, and it is used as an humectant (to draw moisture into the skin) in soap. A full ingredient list is included in each product listing.

Some people seem bothered by the fact that we use lye in our soap. The fact is, you CAN NOT make soap without lye. Soap is, by definition, the result of the chemical reaction between sodium hydroxide (lye) and the oils used in the soap. If you're seeing "soap" that doesn't include lye, you're not buying soap. You're buying a detergent. We don't sell detergent.

Shipping cost includes handling.

Orders are downloaded and processed daily, but shipments are only taken to the post office on Tuesday, Thursday, and Friday. In addition, we try to re-use as much packing material as possible, such as boxes and padding, air-bubbles, etc so that we can keep costs down for both you and us.

Please be certain your address is correct during checkout. If your package is returned to us as undeliverable due to an incorrect address, we will have to charge you again for shipping in order to send it out again, otherwise the order will be cancelled and a refund of the purchase price, minus shipping, will be offered.

All of our soap is made to be used - even the decorative and novelty types. It is best to leave glycerin soaps in their plastic wrapping until ready to use, so they won't get what's called "glycerin dew" on them - small beads of water and glycerin that form because glycerin draws moisture to itself. Handmade soap may be left in its wrapper or unwrapped, according to your preference.

All soap must be allowed to dry fully between uses, and should not be left sitting in a wet soap dish! We suggest using a hanging soap saver bag, a soap net, or other similar product to allow the soap to drip-dry between uses and keep it from sitting in a puddle.

Depending on what you're looking for, we may be able to do a custom batch of wax melts or novelty glycerin soaps. Please contact us with details of what you're looking for, and we'll figure out if it can be done. A custom listing will be set up once details are ironed out. Custom orders must be paid in full prior to work beginning, and are non-refundable.