For bath/body products, it is a hygiene issue. However, if there is something wrong with the order, please contact us within 3 days of receipt and the item must be returned within 7 days. We cannot accept exchanges without the original item being returned to us in new, un-used condition. Pictures will be required, to show damage or the problem with the item. Exchanges MUST be pre-authorized or they will not be accepted. If an item is sent back to us partially used, or without pre-authorization, there will be no refund.

We do not refund for buyer's remorse.

We are aware there are apps out there that hunt for coupon codes. Please understand that if you checkout using a coupon code that is not actually applicable to your situation, the order will be cancelled and refunded. We do offer occasional coupons - keep an eye on our Facebook page for those!

For vintage items and supplies, YES.

For soaps and wax melts, different batches with the same scent may have a different appearance due to variations in colorant lots. However, the colors are generally the same, and if something changes significantly we will change the photo.

For candles, we have a standard set of 3 different jars we use. If you have a preference, please include a note during checkout. We'll try to accommodate your wishes, but if we can't, the order will have to be cancelled.

Our glycerin soaps are made from a base which includes soap, and does NOT include any synthetic detergents. Our glycerin base does include propylene glycol, which is considered generally recognized as safe by the U.S. Food and Drug Administration, and it is used as an humectant (to draw moisture into the skin) in soap. A full ingredient list is included in each product listing.

Some people seem bothered by the fact that we use lye in our soap. The fact is, you CAN NOT make soap without lye. Soap is, by definition, the result of the chemical reaction between sodium hydroxide (lye) and the oils used in the soap. If you're buying "soap" that doesn't include lye, you're not buying soap. You're buying a detergent. We don't sell detergent.

Shipping cost includes handling.

Orders are processed daily, but shipments are only taken to the post office Monday - Thursday, to prevent your items from sitting in a hot postal truck and potentially melting. In addition, we try to re-use as much packing material as possible, such as boxes and padding, air-bubbles, etc so that we can keep costs down for both all.

Please be certain your address is correct during checkout. If your package is returned to us as undeliverable due to an incorrect address, we will have to charge you again for shipping to send it out again, otherwise the order will be cancelled and a refund of the purchase price, minus shipping, will be offered.

At this time, we are only shipping within the USA and Canada.

All of our soap is made to be used - even the decorative and novelty types. It is best to leave glycerin soaps in their plastic wrapping until ready to use, so they won't get what's called "glycerin dew" on them - small beads of water and glycerin that form because glycerin draws moisture to itself. Handmade soap may be left in its wrapper or unwrapped, according to your preference.

All soap must be allowed to dry fully between uses, and should not be left sitting in a wet soap dish! We suggest using a hanging soap saver bag, a soap net, or other similar product to allow the soap to drip-dry between uses and keep it from sitting in a puddle.

At this time, we are not offering custom or personalized orders.