Ric Rac, Ribbon, Buttons, Lace and other Trims.
CreativeTrims' Shop Policies
Welcome to Creative Trims. I love ribbon and rick rack and other trims. I spent many years sewing, and I have found that is isn't always easy to find good quality ribbons and trims at a reasonable price. That's why I decided to open this shop. I hope that you can find what you are looking for here!
Please let me know what you think, I love positive feedback! We can all improve in some way!
I accept payment of credit cards and debit cards through Etsy Direct Checkout , which now allows you to to PayPal as well. I will fulfill your order after payment has been received.
If you live in Arizona I will be charging you sales tax. If you have an AZ Resale Certificate you can file it with me, and I will be able to waive your sales tax.
I ship 1st Class USPS with USPS tracking. If you have a bulk order, I will ship by priority mail if the flat rate price is less, to save you postage costs. Note: I always send you tracking so that you can track your package.
Packages over 1 lb. will ship by parcel post, but again, if flat rate priority mail is less and your order will fit in the package, I will ship that way.
EXPEDITED SHIPPING & INSURANCE:
If you need expedited shipping, I ship Priority Mail and Express Priority. Please contact me with your location so that I can quote you the cost and set up a custom listing for you.
If you would like to have your package sent with a signature requirement or any other services, please let me know. I can add those services and calculate the costs for you.
Insurance is available for your packages, and is included on priority mail up to $50. The cost of coverage for most US mailings is around $1.60 (depending upon amount of coverage). Insurance is also available for international shipping.
International customers: ***You are responsible for paying any taxes and duties on your packages. I encourage you to insure your package, I will not refund or be responsible for lost packages.
~~~I will not refund lost packages. I ship to the Etsy address that is given to me, so please review the address before placing your order.~~~
Please let me know if you have any questions. Thank you for your understanding!
Refunds and Exchanges
Please contact me right away if there is a problem with your purchase. I will accept returns within 7 days of receipt for orders in original packaging and condition only. Sorry, no refunds on clearance trims, or custom cuts. Please contact me prior to returning any part of your order.
I strive to carry top quality products, but I cannot be responsible for dyes or color fastness of the ribbons and trims sold here. Please use your judgement and test or pre-wash your trims before use. I have washed some of the satin ribbons and grosgrains separately with great results!
I do everything I can to make sure your items are wrapped well and arrive in great condition. If something happens to your shipment, please contact me right away.
Additional Policies and FAQs
When you order multiples of any ribbon or trim, I try to give you a continuous cut. Sometimes this is not possible. I will always try provide a cut that is at least the yardage that is listed. Some of the trims, the pom pom fringe and the rick rack, are not always sent to me in continuous cuts and the pieces may be taped together on the spools. I try to cut around these to give you continuous yardage when I can. If you absolutely need a continuous cut, please contact me prior to purchasing so that I can let you know if I can provide it.
Unless the listing states that it is a full spool/roll of trim, you will be receiving cut yardage that is wrapped and labeled with the length, color and size.
I have been know to make a mistake, either sending an incorrect color, or a typo in the address (I am human, and I work hard to not do these things). In these cases I will resend your product to you, at my own cost. I sincerely apologize and regret these mistakes. I know that it is important for you to get the correct product in a timely fashion. I appreciate your understanding.
I have checked with my suppliers, and there are no flame retardant chemicals in/on any of the ribbon or trims that I currently purchase. This information is for your use, whether you do or don't want your trims to have it.
Thanks for stopping by!
10197 E Winter Sun Drive
Scottsdale, AZ 85262
Last Updated September 29, 2015