cricketpress

What is your refund/return policy?
We want you to be happy with your items and we will accept returns or exchanges for most items (non-custom orders) within 30 days of the shipping date if your order is damaged in shipping. Just contact us to arrange for a refund/exchange. Returns or exchanges made without prior approval may not be accepted. Goods must be returned in the same condition as it was received.

Note: Original and return shipping charges are non-refundable and are the full responsibility of the customer.

How do I pay for my order?
Our preferred method is PayPal. It provides our buyers with a safe and secure checkout system. Paypal now offers us the ability to accept all major credit cards without you having to creat an account!

Note: Please pay for your Etsy item immediately after purchase .

Note: If you pay with Paypal using a Pending ECheck...we wait until that check has cleared before mailing your items.

What is your shipping method?
Cricket Press ships packages twice a week. We cannot promise your package will be shipped the same day you order, but not long after! You will receive a confirmation email when your item(s) actually ship. We ship items in sturdy tubes, cardboard sleeves and/or padded mailers...USPS First Class / Priority Mail depending upon size & weight or First Class International. The rise of USPS postage, along with shipping materials are why we charge our rates.

What if my Etsy address differs from my Paypal address?
We always cross-reference Etsy mailing addresses with Paypal addresses. If they do not match we will contact you before mailing your item. But if you know ahead of time that they do not match...be a sport...let us know which one is correct and we'll get your item(s) to you in a flash!

How long will it take to process my order?
Cricket Press ships packages twice a week. We cannot promise your package will be shipped the exact day you order, but will be mailed the same week.

Do you ship internationally?
Yes!

What medium is your work?
The majority of our posters and card sets are screen-printed…though we also provide letterpress services and have created some posters and cards with this method.

What is a screen print?
It’s a print created through the process of printing through a coated screen. Every color requires a new screen and therefore another run. Our posters are not reproductions or printed from a computer. They are hand-printed using only ink, paper, a squeegee, and a screen.

What do you mean by hand-printed and/or limited edition?
Hand-printed means the item was not mass-produced using a machine. Our posters and art prints are original screen-prints lovingly created and touched by our hands. They are all produced in a limited edition. This means an entire edition is printed at one time, never to be reprinted. This maintains the integrity of the edition and why they are all numbered and signed.

I've designed a poster, business card and/or t-shirt ...will you print it for me?
Cricket Press no longer prints other designer's work.
We consider ourselves a Design & Print company…not just a print company. We'd be happy to print any design you'd like us to create for you!

Why do some posters cost more than others?
This all depends on a number of given variables….the size, the print-run, the amount of colors, the quantity we still have in stock. Any of these can determine what we choose to sell a given print.

What's your privacy policy?
We take your privacy seriously and will never share your personal information. Information obtained from our buyers is general in nature and is never shared with a third party. If you join our mailing list, your address is only used by us and will NEVER be sold or distributed to a third party.