My goal is to create quality sturdy metal custom tags for your critters. Please double check all custom information as I cannot accept returns on customized items. If I have made an error I will of course remake the piece for you at no charge. If you have made a typo I will be happy to give you a discount on another tag, please contact me.

Payment is through credit card, PayPal, or Etsy gift card.

For more information on PayPal payments: http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/

I complete orders as quickly as possible in the order received. Production time is 7 to 10 business days at this time.

Items once completed are mailed via USPS with either standard shipping (first class mail) or you may upgrade to priority shipping at checkout. This does not affect production time. (Priority shipping is generally much faster than first class at this time which often takes MUCH longer than USPS will specify.) Again, please note, this does NOT affect the time it takes to complete your tag but rather just the type of shipping that will be used when your package is mailed.

***PLEASE NOTE***
Please make sure your address is correct and if not, contact me right away through Etsy. If your package is returned to me due to an error in address on your part or if the package is refused at the address you provided and returned to me, I'm happy to ship the item out to an alternate address after you have paid the shipping fee again. If I receive your package back I will contact you immediately for an alternate address and provide a link to pay shipping.

International customers are welcome! Your package will be shipped first class international. Keep in mind that the USPS does not quote any delivery time estimates for first class international shipping, and it can take anywhere from 2 to 6 weeks on average (could be shorter or longer depending on customs in your country) for international packages to arrive, depending on where you are located worldwide.

International customers are responsible for any customs fees or duties that may be applied by your country. These are not included in my shipping charges as I have no way to know what fees your country may charge you and have no control over such fees.

PERSONALIZATION: Please see the listing description/photos which will detail what is included for each tag. Customization info should be left in the "note to shop" box at checkout. If you do not include any customization information when you check out I will send a reminder to you via the Etsy convo system (be sure your email address is correct so you will receive this). If I do not receive any reply to my message the tag will be completed as shown in the sample photos without personalization. If it is not possible to complete your tag without further info I will cancel and refund your order. Please double check all customization information to be sure it is correct as I am not able to know if you have made a typo.

IMPORTANT: For tags that include one phone number only (almost all stamped tags), please do not list two phone numbers. If two phone numbers are left in your note I will attempt to contact you to see which number to include. If no response I will stamp the first number listed. Engraved tags can have more than one phone number. This information will always be stated in the listing description and shown in the photos.

CANCELLATION POLICY: Cancellations on customized items are not accepted.