crobinsondesign's Shop Policies
I strive to create jewelry that is hip, wearable,affordable with an added touch of compassion! All pieces are handmade one at a time by me! If you have any questions at all please let me know! Added personal information can be found under my profile!
If you are not satisfied with your order for any reason PLEASE contact me through Etsy conversations system.
Please do not leave neutral or negative FEEDBACK before contacting me. As I will make sure you are a 100 % satisfied customer :)
CUSTOMIZATION OF DESIGNS:
I am always happy to customize designs that are featured on my Etsy Shop in the sizes and designs shown with different words or phrases. Please feel free to send me a convo or leave me note in the "Message to Seller" area per your customization request at checkout. You can also choose different chain length options in standard lengths 16, 18, or 20 inch lengths, just leave me a request also at checkout.
At this time, I am ONLY offering custom items via Wholesale Orders.
This includes new outline images of your own and also design layout of my current designs. If you are an Earth/or Animal Friendly business/or boutique and interested in finding out more about my Wholesale terms please check out my website and my Wholesale page.
METALS: The recycled ALUMINUM that I use is thick it is not like an aluminum soda can which is what a lot of people are use to, so it is NOT bendable or crushable under normal wearing conditions. It is more like what you see in buildings say around window/door frames etc. so it is durable.
My Recycled aluminum/ other recycled metals vary in thickness due to what is available at the time I visit the recycling center( However,I do not use any that is as thin as a soda can!) They usually range between 16 gauge -20 gauge
My recycled sterling silver sheet is 20-26 gauge.
My sterling silver chain, clasps, ear wires, metal sheet and casting grain and packing supplies that I use are from ethical sources and Made in the USA!
The sterling silver sheet metal, casting grain, and jump rings are made of recycled sterling silver! I strive to have as minimal impact on the mining world as possible!
Please note that due to the fact that these are handmade items, they can vary slightly from the original image.
RECYCLING METALS: You recycled sterling silver jewelry and aluminum charms are recyclable! Your sterling silver chain, clasp, pendant,or earrings can be sold to a Gold & Silver Exchange in your area to be recycled. You can find these locations that buy Gold & Silver to be recycled in your local phone book. The Sterling silver will be melted,refined and then it will be recycled into a new piece of jewelry!
As for recycling my recycled aluminum charms, you can either ship them back to me or they can simply be recycled along with your household aluminum cans.
The jewelry studio is powered by 100% wind energy! What that means is all the electrical energy that powers the lights and the jewelry equipment that I use to make each piece of jewelry is from a renewable and non-polluting source! Yay!
Your jewelry item will come in a biodegradable baggie you can reuse! This helps to keep your jewelry from getting tangled and from tarnishing when not wearing. If you do throw the baggie out that is no problem, as it is made of biodegradable plastic and it will biodegrade in matter of months instead of years and years! It can also be recycled with your regular plastic recycling!
The gift boxes and also my business cards are out of 100% recycled paper!
All our office paper used for any print outs that may be included in your order are 100% recycled paper.
Also your item comes wrapped in 100% Recycled Tissue Paper that is Made in the USA
We strive to find new ways to reduce,reuse,recycle,+ repurpose! If you have any ideas or suggestions please let us know!
Our business hours are Monday-Friday 9-5 pm. We are closed weekends and major Holidays.
NOTE: Texas residents will be charged 8.25% sales tax at checkout through Paypal
ETSY ORDERS- I allow 3 days for payment for Etsy orders that are being paid via Paypal or direct checkout. If you add an item to your cart on Etsy but do not proceed all the way through to check out then I will not be able to print your shipping label. Your order will be CANCELED at the end of 3 days unless I hear from you that you would still like to purchase the item. If you are having problems purchasing your item please contact me and let me know before the 3 days is up.
I allow a total of 3 business days for payment or convos about Reserved orders. If a Reserved order is not paid or if I have not heard from you at all during this time and have only heard from you when you placed your initial order your item will be removed from Etsy. I reserve the right to not relist the item.
Please allow 5-7 days before shipping, unless stated otherwise on listing as most designs are made to order. My standard shipping for USA orders is USPS Priority with delivery confirmation unless stated otherwise on listing. If you would like your order shipped by overnight also called Express Mail for an added charge please let me know! Note: USPS Priority shipping for USA orders only is 2-4 days estimated time of arrival during normal business days( see International shipping below for delivery times and more specific info. for international orders). USPS may take longer with Priority items during Holidays such as Christmas,Valentines etc. or other busy times of year.
I am in NO way responsible for USPS shipping/delivery times, other than shipping promptly in the method you purchased. I do not count any domestic packages lost unless they have not been delivered for 1 month.
I always ship to the address on your Etsy order unless you indicate
otherwise. Please be sure to provide your correct and current shipping
address including any suite or apartment numbers if needed. If your order fails to reach you due to incorrect shipping information provided when your order was placed, I reserve the right to request compensation to resend your order.
Orders processed through Paypal by ECHECK will take 3-5 business days to clear so it will take a little longer to reach you.
NOTE: Orders placed over 60 days are considered completed and shipped orders. If you have not received your order please contact me as soon as possible. If I do not hear from you in the 60 days I consider your order completed and shipped.
INTERNATIONAL SHIPPING IS DONE AT YOUR OWN RISK, Most of my orders go through customs and overseas travel with no problems, but because it is completely out of my hands once I ship, I cannot be responsible for lost or damaged items. I ship USPS International First Class this does include a tracking/ delivery number but no insurance, this shipping can take 4+ weeks to reach you. If you are needing your item more quickly you can upgrade to Priority or Express Mail international. Priority does also have tracking/delivery number (see shipping times below) it is available for a total charge of $23.95. Express Mail international also has a tracking/delivery number plus some insurance included, it is available for a total cost of $38. (see shipping times below). Just let me know if you would like to upgrade your shipping before you place your order and I will make you a reserved listing with the adjusted upgraded shipping fee.
Overseas/International shipping can take several weeks to reach you!
I do fill out custom forms & as a courtesy to my customers mark them as a "gift" to help avoid additional customs fees.
INTERNATIONAL CUSTOMERS just a little note on estimated delivery times: Delivery time with first class mail international is usually 4 weeks...sometimes less, but sometimes more. Delivery time with Priority Mail international is officially 6-10 weekdays (as stated by the USPS) However, in my experience it often takes 15-20 weekdays. Express Mail international officially is 3-5 weekdays(as stated by USPS) but it can take longer as well. Also USPS does not count weekends as delivery times just weekdays(aka business days).
Please be aware that you are responsible for any customs duties,
taxes, VAT, brokerage fees, or tariffs levied after the initial US
postage. These fees could be applied to your package at the discretion
of your local customs officers/post office.
Note: Although it does not happen often occasionally USPS does lose or misplace an item this is completely out of my control! if you have not received an item when you believe it to be due and this is also confirmed via your tracking info. via USPS track and confirm, PLEASE contact me FIRST before leaving neutral or negative feedback, as I will be more than happy to ship another one, give refunds, etc.
Refunds and Exchanges
ALL MY WORK IS GUARANTEED! I allow 10 days from the time you receive your package to return the item. I can either replace the piece with another one or give a full refund! Convo me first to decide which you want to do! Note: On one of a kind items you can only get a refund.
NOTE: SOME EXCEPTIONS DO APPLY SO PLEASE CONTACT ME FOR SPECIFICS
Additional Policies and FAQs
C O P Y R I G H T & R E S E L L I N G
As the artist, I retain copyright over my work and this is not licensed without my explicit permission. I also retain copyright over the images of my work, etc. as displayed on this website and others.
Finally, commercial resale of my work is not permitted without prior arrangement. Please contact me if you wish to discuss wholesale terms at ChristyRobinsonDesign [!at] yahoo.com
CARE INSTRUCTIONS AND REPAIRS
When you order a piece of jewelry I enclose a list of Care instructions PLEASE READ these. I make different sheets that are specific to the jewelry that you purchased. Since I use some different, non traditional materials it is best to read the directions before wearing.
ALLERGIES AND TARNISH:
Recycled aluminum is very hypo-allergenic and also is very tarnish resistant ... meaning it does not turn black like sterling silver or copper does so there is a lot less maintenance.
While both Recycled Sterling silver and Copper tarnish they can be cleaned up easily with a jewelry polishing cloth.
As for allergies some people turn "green" because of copper so obviously copper items may cause an issue. But what a lot of people do not realize is most sterling silver is alloyed with a small bit of copper to make it stronger so if you are highly sensitive to copper and sometimes turn "Green" when you wear silver this is probably why. One way to fix this is to coat the surface (for flat items & rings) with a Vegan non- toxic clear nail polish (such as No Miss Brand)so that it creates a barrier between you and the metal. Commercial jewelers usually "preserve" their pieces by plating them with white gold or Rhodium(platinum) plating to keep them from tarnishing in the showcase and also too keep from turning you "Green" but this is an extremely toxic process for the environment and people so I do not do this or recommend this process at all.
If you would like to have an adjustable black cotton cord(no clasp) instead of a sterling chain as you may be allergic please email me and I can adjust your invoice for the difference in cost.
If you have any further questions about care and cleaning of your handmade jewelry please let me know!
If a piece breaks under normal wearing conditions I will gladly repair or replace it!
Last Updated March 23, 2015