crochetHQ

crochet headquarters

Sunshine Coast, Canada · 473 Sales

crochetHQ

crochet headquarters

Sunshine Coast, Canada 473 Sales On Etsy since 2009

5 out of 5 stars
(94)

crochetHQ is taking a short break

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Note from shop owner Hey! Thanks for taking a peek! Buy I'm on a little road trip, won't be back til Thursday, September 1st. September?!? Already?!? Holy Moly... LOL. Oh, wait- that means it's HAT SEASON!!!!!! 😄 So yeah, favorite my shop and come back then! Have a wonderful, blessed day!
xoxo
Robyn

Note from shop owner

Last updated on Aug 28, 2016

Hey! Thanks for taking a peek! Buy I'm on a little road trip, won't be back til Thursday, September 1st. September?!? Already?!? Holy Moly... LOL. Oh, wait- that means it's HAT SEASON!!!!!! 😄 So yeah, favorite my shop and come back then! Have a wonderful, blessed day!
xoxo
Robyn

crochetdiva66

Contact shop owner

crochetdiva66

Shop policies

Last updated on October 24, 2015
Hi! Thanks so much for stopping by, it means a lot to me to know I have people checking out my items on a daily basis. I hope you find something to suit you and your needs- if not, send me a convo and we can chat about what it is you really want! Example: you love hat A, but like hat B's colours better? Ask! If I have enough yarn left, I can do that for you, no problem. I can have your hat made and sent out to you within 48 (business) hours. I require payment before your hat is made, see payment policy section for accepted forms of payment.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
Currently, the forms of payment I accept are paypal, etsy direct checkout and etsy gift cards.
Shipping
I ship items out within 48 hours of receipt of payment, on regular business days (Monday through Friday). I usually ship sooner than that, but I live in a very small town that doesn't have a post office, so I usually have to rely on the bus schedule to get me to and from the next city that does. If the hubs and I are going grocery shopping, I bring along any and all parcels needing shipment. The 48 hour thing is just for added protection for me, in case I can't get out soon enough.
Once the item(s) is/are shipped, it can take anywhere from 1 to 3 weeks for you to receive it. It's usually 2 weeks to the US, but there have been quicker and slower shipping times. Unfortunately, shipping to Australia has (once) proved to be a problem for the customer- which in turn was a problem for me, as I want each and every customer to be 100% happy with every aspect of our transaction. They did receive their hat and were very happy with it, but the shipping time was a bit on the ridiculous side. It only happened once, I hope it never happens again, but if it does, I ask for your patience, please. I have shipped a few other items to Australia and not had a problem, just so you know.
Everything has to clear customs, and they can take as long they want to check out everything that comes through. I've noticed that people are receiving their packages sooner than before, which leads me to believe that the people at customs are recognizing my return address label (Crochet Headquarters) and sending it on through... that's a good feeling! :)
Refunds and Exchanges
I will give refunds on faulty merchandise only, within 7 days of receipt of item(s). I won't give refunds for the wrong size or colour, as head sizes vary greatly from one person to the next, and colours vary from monitor to monitor. If you are not happy with your purchase, please contact me through etsy, and let's work together to find the happy ground where everyone is smiling. It is highly recommended when you purchase a baby hat to go to a bigger size, rather than one that you think will fit 'right now'. Your child will always grow into it eventually, but they will never shrink to fit into a hat that's too small. If you've bought a hat and it is too small, here are a couple of suggestions- a favourite teddy bear could wear it, or if a baby sibling, niece/nephew or cousin is coming along, great! Instant baby shower gift! One more thing- if it's just a tiny bit too small, try putting your hands into the hat, and pretend you're tossing pizza dough around and around. Stretch your hands in a gentle outward motion as you go along, and try it on again- that should work! If not, wash the hat, repeat the pizza toss (hehehe), then lay flat to dry. Anything made using acrylic yarn won't shrink, so once you get it to fit, it'll fit until you grow out of it.
Additional policies and FAQs
More information regarding custom orders:
I use my own patterns to make everything you see in my shop, therefore all custom orders have to be in the style of what you see available. As in the example you read earlier, if you love one hat but like the colour(s) of another hat, that's fine, I can do that for you. But I won't check out a pattern you've seen online, or use an email you send to me to make 'that hat' for you. Not only is it copyright infringement, but I respect others' patterns and use only my own creative mind to come up with what you see. Yes, I am influenced by television, magazines and everyone/everything I see, as is everyone else out there, but it has to be my idea if I'm to sell it. I hope you can understand and respect that. :)
A note regarding multi-coloured hats- if you purchase a hat that has more than one colour, the hat you receive may differ slightly from that shown. Reasons for the difference include: the one in the photo has sold and I've made a replacement; I've made more than one hat using the same yarn and the colour placement is different; or the one in the photo has been damaged in some form and I've chosen to make you a 'fresh one'. The colours will be the same, but may appear in different spots than you see in the original photo. Using the same photo for repeats of the same hat keep my prices down, so I can pass the savings on to you! :D