buttons83 on Jul 20, 2016
dsmurray11 on Jun 1, 2016
Great hat - very comfortable and very toasty!
Chris Dean on Mar 5, 2016
Shipped so fast! Beautiful hat, love it, great colors, love the way it fits and looks. Thanks!!
Accepted payment methods
- Accepts Etsy gift cards
Once the item(s) is/are shipped, it can take anywhere from 1 to 3 weeks for you to receive it. It's usually 2 weeks to the US, but there have been quicker and slower shipping times. Unfortunately, shipping to Australia has (once) proved to be a problem for the customer- which in turn was a problem for me, as I want each and every customer to be 100% happy with every aspect of our transaction. They did receive their hat and were very happy with it, but the shipping time was a bit on the ridiculous side. It only happened once, I hope it never happens again, but if it does, I ask for your patience, please. I have shipped a few other items to Australia and not had a problem, just so you know.
Everything has to clear customs, and they can take as long they want to check out everything that comes through. I've noticed that people are receiving their packages sooner than before, which leads me to believe that the people at customs are recognizing my return address label (Crochet Headquarters) and sending it on through... that's a good feeling! :)
Refunds and Exchanges
Additional policies and FAQs
I use my own patterns to make everything you see in my shop, therefore all custom orders have to be in the style of what you see available. As in the example you read earlier, if you love one hat but like the colour(s) of another hat, that's fine, I can do that for you. But I won't check out a pattern you've seen online, or use an email you send to me to make 'that hat' for you. Not only is it copyright infringement, but I respect others' patterns and use only my own creative mind to come up with what you see. Yes, I am influenced by television, magazines and everyone/everything I see, as is everyone else out there, but it has to be my idea if I'm to sell it. I hope you can understand and respect that. :)
A note regarding multi-coloured hats- if you purchase a hat that has more than one colour, the hat you receive may differ slightly from that shown. Reasons for the difference include: the one in the photo has sold and I've made a replacement; I've made more than one hat using the same yarn and the colour placement is different; or the one in the photo has been damaged in some form and I've chosen to make you a 'fresh one'. The colours will be the same, but may appear in different spots than you see in the original photo. Using the same photo for repeats of the same hat keep my prices down, so I can pass the savings on to you! :D