crochetbyjennifer

ALL SALES ARE FINAL: Due to the nature of digital patterns, there are no refunds, returns, exchanges, or cancellations. Please ask any questions before purchasing. If you are not sure about the skill level, I will help you determine if the pattern is a good choice for you.

THERE WILL BE NO REFUND FOR FAILURE TO READ DETAILS OF LISTING - LISTINGS ARE CLEARLY STATED AS PATTERNS: My entire shop is digital patterns. I do not sell any finished items. Please read listings carefully before purchasing.

DUPLICATE PURCHASES: If you have purchased a duplicate pattern, you may choose a different pattern of equal value to replace the duplicate copy.

CANCELLATIONS: There are no cancellations for any reason. I will allow substitutions for duplicate patterns (see above).

I accept PayPal, which includes all major credit cards such as Visa, MasterCard, American Express, and Discover. You can use PayPal even if you do not have a PayPal account. Direct Checkout is also available in my shop if you prefer not to use PayPal. I do not accept eChecks.

All of my patterns are available as instant downloads on Etsy. The only exceptions are the pattern packs because you must select your pattern choices. Be sure to tell me in the "note to seller" section which patterns you are choosing. The files will then be sent through the Ravelry website (this creates an email with an instant download) so that you will receive an email if there is ever an update or revision to the pattern. If you have trouble downloading the instant downloads for any purchase after following the tips below, first contact Etsy as they are in charge of the instant downloads. If that does not resolve the problem, please send me an email at info [!at] crochetbyjennifer.com.

HOW TO DOWNLOAD YOUR PATTERN ON ETSY:

If you have an Etsy account: Immediately after your purchase you'll see a "View your files" link which goes to the Downloads page. Here, you can download all the files associated with your order. Downloads are available once your order is confirmed. If you paid with PayPal or a credit card, confirmation might take a few minutes. *If you didn't see this link, see the other options below, including "if you can't find your download notification email".

If you checked out as a guest: You'll find a link to download your purchase in the receipt email that was sent to you after purchase. It is your responsibility to know which email address you have used for Etsy. (Be sure to check all your email addresses if you have not received this email, as well as your spam folder. Search for "transaction@etsy.com".) *If you didn't get this email, see the other options below, including "if you can't find your download notification email".

PLEASE NOTE THAT YOU CAN'T DOWNLOAD A DIGITAL PURCHASE THROUGH THE ETSY APP AT THIS TIME. To download a digital item, please sign in to Etsy on your mobile browser or a non-mobile computer. The digital file will not be emailed to you. It must be downloaded from your Etsy account.

IF YOU CAN'T FIND YOUR DOWNLOAD NOTIFICATION EMAIL:
To access your digital file(s) on a computer (see note above), go to your account (under "You"), select "Purchases and reviews" and look for the order. To the right of the order, click "Download Files" (If payment is still processing, this button will be gray and you will not be able to click it). This goes to the Downloads page for all the files associated with your order. Download each file associated with your order.

TROUBLESHOOTING:

*If nothing happens when you click the download link, it's possible that there's an issue with your web browser. Please disable any non-standard add-ons or toolbars that you've installed and try again.

*If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact me through the message option on your invoice.

*If your computer is unable to open the file, it's possible that you're missing the program required to open the file type. You will need Adobe Reader to read the PDF pattern. It can be downloaded for free from http://www.adobe.com.

If none of these tips have solved the problem, then please contact Etsy's support team at https://www.etsy.com/help/contact.