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CrochetConcepts' Shop Announcement

CHECK THE SALE SECTION FOR 50% OFF SEASON END SALE

CrochetConcepts' Shop Policies

Welcome

Welcome and thank you for shopping handmade!

Follow on facebook for special offers, giveaways, and sneak peeks at new items and other fantastic finds at www.facebook.com/crochetbymichele

Read more about my inspiration and process here:
http://www.etsy.com/shop/crochetconcepts/about/

You can read more about Michele (me) here
http://www.etsy.com/people/crochetconcepts


You can also find my original crochet patterns on etsy at
http://www.etsy.com/shop/crochetbymichele

Payment

I accept paypal and credit card. You can use paypal even if you do not have an account or pay with a major credit card directly through the Etsy Checkout system.

All items shipping time in listing begins once payment is received and cleared.

Shipping

All items ship USPS with delivery confirmation.

Please contact me directly for priority or express shipping options and include the address and past code the item is going to so that I may provide accurate rates.

Every item is handmade with care and ships 5 to 14 business days from the date of payment. If you need this item by a certain date, please contact me so that I can let you know if it is possible and make necessary shipping arrangements. Added shipping costs may apply for expedited shipping requests.

For international shipping, I will not mark customs labels as "gifts". Buyers are responsible for and customs/VAT fees that their country may apply to their purchase. I mark all customs paperwork factually.

Refunds and Exchanges

I hope that you will be satisfied with your purchase. My items are handmade and no two items are the same. Since they are not machine made, there may be marks of “imperfection” that add to the handmade feel of your item. Please contact me within 3 days or receipt of your item if you are unhappy so that I may have the opportunity to correct any error if necessary.

For hygienic reasons, hats cannot be returned once the packaging seal is broken.

Clearance Sale items and custom orders cannot be returned.

Shipping costs will not be refunded and customer is responsible for return shipping costs.

Additional Policies and FAQs

If you order more than 10 items from my shop please contact me for your free shipping code for shipping within the United States and certain parts of Canada.

SIZES:
Most hats are "one size fits most" unless otherwise marked.

If you would like to order a specific size, please contact me with your size request and I will let you know of price and estimated delivery time. Here is my sizing chart for custom orders

YOUTH 17"-19" (also fits petite or ladies xsm)
SM / MED 20" - 22"
LRG 22" - 25"
XL 26" and up by request only and may have additional costs for material depending on style

GIFTS
Great for the holidays and birthdays! I offer gift wrapping with a hand-made note and can ship directly to the gift recipient. Contact me with any gift wrap questions.

ITEM CARE
Most of my items can be machine wash in gentle cycle with cold water. Specific washing instructions are in the item listing and are all as per the yarn manufacturer.

CLEARANCE AND SALE
Items marked 'on sale" or "clearance" are ready to ship and already made. Custom requests for the same item in another size or color will may have a different price and estimated time of delivery.

DISCOUNT CODES ARE NOT VALID ON CLEARANCE OR SALE ITEMS

Seller Information

Midwest Crochet
P.O. Box 86
Sycamore, IL 60178

email: info [!at] midwestcrochet.com
twitter: @crochetmichele

Last Updated May 17, 2015