crochetmelly's Shop Policies
Thank you for visiting my shop. I am excited to be selling my items and hope you enjoy them as much as I enjoy making them.
All items are made to order, none are currently ready to ship. I work as fast as I can and make the items in the order received. See my shop announcement for the current time until an order is shipped (add 1-2 days for orders of 4 or more hats).
I usually only post one of each style of hat at a time, so if you want 2 or more of the same hat just message me and I will make you a custom listing.
I accept Paypal and Credit Cards.
You can use your Credit Card with PayPal even if you don't have an account with PayPal: http://www.etsy.com/help/article/361
Payment is requested at the time of order and shipping times apply after payment is received.
Feel free to ask me any questions about checkout, but Etsy has clear instructions here: http://www.etsy.com/help/article/339
The shipping address you enter in during payment is the address that your order will be shipped to. If you want your order shipped to a different address, please let me know in the NOTE TO SELLER box during checkout. I am not responsible for misdirected mail due to incorrect address information. If your order returns to me because you entered the wrong address you will be required to pay the shipping cost again to have it sent to the correct address.
US BUYERS- Items are shipped via USPS First Class, which if shipped within the U.S. generally arrives in 2-3 business days, but can take up to a week at busier times of the year. If your order weighs over 1 pound (about 6 hats) I will ship priority mail 2-3 business days. Cost of postage also includes delivery confirmation to track when your order arrives.
INTERNATIONAL BUYERS- I ship USPS First Class mail, which can take 2-3 weeks, and longer sometimes if they get stuck in customs.
*** You should also be aware of your country's custom fees and conditions. I will mark the accurate cost of your item on the customs form. They may charge you an import fee, tariff, or duty when your package is delivered. These are out of my control and I do not know how much they will be. You are responsible for these. If you need information about this you should contact customs for your country.
Refunds and Exchanges
I want you to be completely satisfied with your purchase. If there are any problems, send me a message and we will work out the appropriate solution.
Additional Policies and FAQs
*Custom orders are always welcome.
*If you have any other questions or problems feel free to contact me.
Last Updated September 23, 2012