crowandcompany's Shop Policies
Welcome to Crow & Company!
Unique jewelry handcrafted in Columbus, Ohio. The Jewelry in this shop are made with beautiful vintage and antique gems, rhinestones and findings. If you have any questions please do not hesitate to contact me.
Wholesale inquires are welcome.
Crow & Company accepts Major Credit Cards and PayPal. Currently, we are only selling in the United States. Ohio residents will include a sales tax of 7.5%. Shipping will not take place until the order has been paid for by the purchaser.
Orders can be cancelled at no cost, if the item(s) were not shipped. If a sale is canceled after the shipment, all shipping costs will be the buyer's responsibility.
All items will be shipped in 1-2 business days. Purchases will be shipped to the address indicated on your PayPal or Etsy account , unless otherwise mentioned in the notes to the seller. Shipping costs are $2.50 plus $.45 per additional item. Purchases not paid for within 48 hours will be canceled.
For most orders, you will receive an email confirmation via Paypal confirming the shipment of your package! This email will also include a tracking number and a link so that you can view the status and estimated date of delivery for your parcel.
All items will be sent USPS First Class and may take 5 business days to arrive, depending on your location.
Refunds and Exchanges
If you're not happy, we're not happy! We want you to love your purchase! Please contact us within 48 hours of purchase. Orders can be canceled at no cost if the item(s) were not shipped. If a sale is canceled after shipment, all shipping costs will be the buyer's responsibility.
For health and sanitary reasons, we can not accept returns. If you are unsatisfied with your purchase please contact me immediately so I can help to make this an enjoyable shopping experience for you!
Additional Policies and FAQs
While we do our best to accurately portray our pieces, please note that some of the colors may appear different on your computer monitors.
Please note these stones are vintage and may have small imperfections such as cloudiness and scratches. These possible imperfections due to their age do not take away from their beauty, rather they enhance the piece.
Feedback is very important to our business. If there is any reason why positive feedback cannot be given, please give us a chance to correct the situation before leaving neutral/negative feedback! We want to help you and others have an enjoyable experience with Crow & Company. Thank you! We thank you for your continued patronage.
Last Updated March 1, 2015