crowsnestmountain

Crowsnest Mountain Jewelry. Unique Metal, Gems & Pearls

Bellevue, Canada

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Laina

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Laina

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Shop policies

Last updated on May 16, 2012
Thank you so much for visiting my shop :)

To find out more about me please visit my profile page where you can read my artists bio.
If you have any questions or comments I am always happy to hear them, just use the contact link in the menu to the right.

Accepted payment methods

Paypal
Returns and exchanges
I want you to be happy with your jewelry! If you receive and item and are unhappy with it for whatever reason, contact me as soon as possible so we can work out a treasonable solution. =)

I have made every attempt to portray the colors & size of all my jewelry as accurately as possible. However, colors will vary depending on your computer monitors and it is subject to individual opinion. ALL my pictures are taken very close to show you as much details as possible, and please make sure to read the descriptions in full.

If you have requested & paid for your order to ship with insurance, and your order has arrived damaged, please do not attempt to return an item due to shipping damage. Should it occur in spite of my careful packaging, this must be handled through the shipping agent with an insurance claim. Contact me immediately please!! Always be sure to retain all original packaging if a claim is to be made as the shipping agent will request to examine it.

I cannot take *any* responsibility for uninsured items once the item has been shipped.

Custom orders and earrings are final sale.

***Shipping overcharges of $1 or more are ALWAYS refunded after payment!***
Payment
Currently I accept Paypal. If you want to pay by other means, or would like a payment plan, please contact me before purchasing and I'll try to work something out!

- payment must be made within 48 hours of purchase. Please wait for a revised invoice if you would like another shipping method or insurance/delivery confirmation.
- your item will ship within 2 business days after payment has cleared. Fellow Canadians can pay via email money transfer if you bank online - choose 'money order' at the checkout screen and I will send you instructions!
- Custom items currently will ship in 4-6 weeks.

I ship to the paypal confirmed address, so please contact me if other arrangements need to be made.
Shipping
Unfortunately shipping from Canada can be very expensive, and I do everything possible to keep the cost to the absolute minimum:

*** Please note - packages are insured for $100. If you desire more insurance, contact me for pricing***

I do not have a handling charge, and will refund any shipping overcharges over $1.

-Shipping within Canada is $7.50 for Xpresspost, including tracking and $100 insurance. You should expect your package in 2-4 business days, depending on the whims of Canada Post!

-Shipping to the USA is $6.00 for Airmail. Expect 6-12 business days, but customs can occasionally delay your package for up to 3 weeks or more.

International shipping - as posted in the listing.

*Customs fees & tarriffs are the responsibility of the purchaser. *

Premade and ready to ship items will be shipped within 2 business days. Any custom orders or made-to-order items will be on a case by case basis, but generally turn around time is 4-6 weeks.
Additional policies and FAQs
I love to do custom work, if you have something in mind please feel free to contact me!

All jewelry and packing material comes from a smoke-free, pet-free studio.