JenCrossley8

A Mark In Time

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Jen Crossley

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Jen Crossley

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Quality 2 Shipping 2 Customer service 4

Shop policies

Last updated on March 14, 2018
Hi Everyone,
Im hoping this will be a pleasurable shopping experience for us both. I use vintage/Antique items for most of my jewerly, so they are one off in most cases.
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If your item weight is lighter than my postage rate,I will refund the difference to you once I have been to the post office.
If the order weighs more than 1 kg international I will have to charge extra to cover postage,you will be notified after I go to the post office
In Australia if the order weighs more than 500gm I will have to notify you of extra shipping cost.
I am happy to refund the cost of returned goods.

All items are shipped without insurance. I am happy to insure items if you request this service.
International items are sent air mail.
My shipping charges reflect postage and packaging. I dont charge handling.
Thank you
Jen
Payment
My bank charges me a lot to deposit foreign currency. For this reason I only accept Paypal from overseas customers. With Australian customers all methods of payment are accepted - cheque, bank deposit etc. Postage will be delayed while I wait for cheques to clear finally
Shipping
All items are shipped without insurance. I am happy to insure items if you request this service. International items are sent air mail. My shipping charges reflect postage and packaging. I dont charge handling.