crystalbeutler

Refunds: I want all my customers to be happy. Therefore, if you have a problem with your order, please contact me by sending a convo immediately. If you are unhappy with the item purchased, contact me within 5 days of receipt of your order and I will refund your money for any item that you are dissatisfied with (excluding custom orders), provided that you return the item ordered.

Custom Orders: Custom orders are non-refundable due to the fact that they are custom.

Damaged goods: If your item breaks, I will be happy to repair it for you at no charge.

Exchanges: I will exchange an item within 5 days of receipt of the order (excluding custom orders), but you must pay the shipping for the item being exchanged. I will also credit your account if there is a price difference.

I would also ask that you please convo prior to completing feedback as negative feedback really hurts sellers and is difficult to undo.

Paypal is the preferred method of payment. On rare occasions, exceptions can be made. Please contact me directly for more information.

Please pay at the time of purchase. If that is not possible, please let me know so that arrangements can be made. Unless notified, if payment is not made within 3 days, orders will be canceled.

Shipping:
I ship standard First Class mail with confirmation of delivery. It costs a little more than regular first class mail, but in the event of non-delivery, it helps us to know if the package was lost, or stolen.

Please note that I will not be responsible for lost packages if the post office confirms delivery to your door. Please consider upgrading your shipping if you think you have a problem with theft in your area.

If you would like to ship First Class mail with "signature required", or Federal Express, please convo me and I will add the cost to your order. I ship very often-usually 2-3 times a week, Monday through Friday. Your items will arrive promptly. However, I do get behind on the rare occasion, such as my sales may suddenly soar or I have a family issue-don't we all know how stuff happens once little ones are thrown into the equation:). If you don't receive your order, please send me a message so I can investigate it for you. Also, I will always ship to your etsy address, so please convo me if different.

International customers are always welcome! I ship everywhere!