CRYSTAL CREEK FIBERS
crystalcreekfibers' Shop Policies
Hello and welcme to Crystal Creek Fibers.
Located in the Colomia River Gorge in Wahington State,we feel lucky to live in such a beautiful and timless place......
25 years of spinning and fiber experiance are available to help you choose the best fiber for your needs.Please feel free to ask any questions!
We take Pay Pal,Check or Money Order.
Please pay for you order within the week.This way you are sure of getting everything you have ordered.
If you need to cancel let me know.
If you are a Washington state resident,excess shipping cost will go toward the payment of your sales tax.
Most items are shipped USPS Priority with a free tracking number.
If you need the tracking number please write Glad to send it to you.
Larger orders may be sent first class or UPS.
We do not ship in envelopes as I cant be sure it will get there.The postal sevice takes a dim view of a shredded envelope and a machine full of wool! :]
Residents out of the USA
You may incure extra postage on your purchase.If you order over 4 pounds of product including box weight your order must be sent USPS Priority mail.This is the post office rules here in the states and I dont have any choice on the matter.
In this case I will have to bill you via Pay Pal for the extra postage. :]
Refunds and Exchanges
15 day return Contact Crystal Creek Fibers NOT the manufactuer
All spinning wheels and looms have 15% restocking fee and shipping is NOT refundable.
Fricke return policy;applies to all Fricke items 15 day return policy
You must pay the shipping to and from the return.All parts if needed must be paid by you.Labor is supplied free by Fricke.
This means if you buy any item from Fricke and there is a problem with it YOU pay the shipping and parts both ways.
Howard Brush Products:
You must pay the shipping to and from Howard Brush.If product is defective Howard Brush will replace parts within 30 days for free.After 30 days or if you have damaged the carder you pay the parts cost .
Kromski return policy
Kromski wheels have a 5 year manufacture return ploicy.Any part needed will be sent to you free of charge once it has been approved.
Items must be in ew unused shape in all original packageing and boxes.
returns must be made to Crystal Creek Fibers NOT New Voyager
Additional Policies and FAQs
Crystal Creek Fibers offers custom carding blending and dyeing.
Please conatct me at margaret [!at] crsytalcreekfibers.com to discuss this and I can create a Etsy listing for you.
Out of USA orders I need a phone number for customs forms
Kromski products require a telephone number for UPS shipping USA only.
Last Updated December 18, 2012