Crystal Guidance — Crystals and Healing

Kansas City, Missouri
| 9,816 Sales | 5 out of 5 stars 5 out of 5 stars

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Average review rating is 4.8 or higher

Announcement    Welcome to my Crystal Guidance! My Etsy shop will focus more on unusual crystals, skulls, shapes, and downloadable teaching materials. After all, my heart has always been in helping to teach and bring healing to others. I have many items coming soon so feel free to message me if you're looking for something. Please note, although I am not allowed to sell Reiki healing session on Etsy, I do offer them through my website. Stop by and see what's going on at Crystal Guidance anytime. 💜 ~Jen


Last updated on Sep 19, 2021

Welcome to my Crystal Guidance! My Etsy shop will focus more on unusual crystals, skulls, shapes, and downloadable teaching materials. After all, my heart has always been in helping to teach and bring healing to others. I have many items coming soon so feel free to message me if you're looking for something. Please note, although I am not allowed to sell Reiki healing session on Etsy, I do offer them through my website. Stop by and see what's going on at Crystal Guidance anytime. 💜 ~Jen


9816 Sales

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Jen Faeline Mergell

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Jen Faeline Mergell


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5 out of 5 stars
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About CrystalGuidance

Sales 9,816
On Etsy since 2011

Healing the heart and soul through the power and love of our great Mother Earth.

Coming soon!

Shop members

  • Jen


    I'm a Certified Crystal Healer, Crystal Reiki Master, Kundalini Master, and Usui Reiki practitioner. I have been working with crystals since 1998. I'm a stay-at-home mom and blessed to be able to share my passion for healing and crystals with others.

Shop policies

Last updated on April 29, 2022

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If you receive any item from our shop that you are not satisfied with, please email me and let me know. I will be glad to work with you any way I can. I want happy shoppers. I do my best to show the size of the crystals with both a US quarter and list the approximate sizes in the listing. Sizes will vary and the crystals may have imperfections. No two crystals are perfectly alike.

Refunds will be as a store credit. If you wish to return your
If a refund is requested please ship the item in question back to me in the same condition it was shipped to you. As soon as it is received I will send back your money to you. Sorry, shipping and handling costs are non refundable. All return requests must be made within 14 days from when an item was shipped from Crystal Guidance/Stitches and Stones KC for US customers. Requests from International customers must be made within 30 days from when the item was shipped from Crystal Guidance/Stitches and Stones KC. Items MUST be in the condition that they were shipped to you. If there are any flaws the item will be sent back to you and a refund/exchange will not be granted. Refunds will be granted in the form of a store credit.

For items lost in the mail or stolen... I am not responsible for these if insurance was not requested or purchased.
PAYMENTS: Credit or Debit Card, Check, Cash or Money Order

Please allow 7-10 business days for the checks to clear. As soon as the money orders or checks clear I will ship out your item(s). Please note! There will be a $30.00 check charge on any returned checks. Payments must be received within 2 weeks unless you have made other arrangements with me. Non-payments will be reported to Etsy.

For reserved listings/custom orders I will reserve your desired crystals for only 7 days from the time the reserved listing is created. If your payment has not been received within 7 days your crystals will be re-listed. After the 7 days I will not be responsible if a crystal from your reserved listing becomes out of stock. If a crystal does become out of stock after the 7 days I will remove it from your reserved listing and adjust your listing price to reflect the changes.

There is a $5.00 packaging fee for any orders of 6 or more crystals that request the crystals to be individually packaged and labeled with the crystal's name. This fee covers the extra time and materials it takes to provide this service.

I offer layaway only through my online shop:
(Sorry, not available on for Etsy.)
All orders are shipped within 2-4 business days of the payment being received and cleared. Checks take 7-10 business days to clear. Orders are shipped in either a padded envelope or small box, depending upon the item(s).

The majority of my items are a flat rate shipping price of $4 (for US). Heavy items require priority shipping, so please see individual listings and click on the "Shipping & Policies" tab to check the shipping prices. Priority shipping and insurance upgrades available for all orders.

I gladly offer combined shipping. Each additional item ships for FREE.

**International Shipping: I ship to the following countries... All European Union countries, AU, CH, JP, MX, NL, NO, NZ, PR. If you live in a country that is not included and would like to order from me, I will be glad to set up a reserved listing for you. However, if you are in a country that I do not currently ship to then you are required to pay for International Priority with tracking plus insurance.

RUSH SHIPPING: I am now offering rush shipping for the US. Your order will be shipped via USPS Priority. All orders placed before 9:00 PM Central time will be shipped the same day. All orders placed after 9:00 PM Central will be shipped the following day. Please note, this is only if you select "Priority Rush" as a shipping option. There is a $20 convenience fee for this service that has been added to the shipping price.

Shipping costs do not include insurance. If you would like insurance on your order please add $2.00 (this is for up to $100) to your total if you are within the US. I am not responsible for lost or stolen packages that are uninsured. (US only!) International orders, if you would like insurance added to your order, please let me know so I can also figure the new price for you to include insurance.

• The buyer is responsible for any customs fees and duty tax. (NOTE: As of July 1, 2018 there is a 10% duty tax on all imports into Australia.) Customs forms are filled out with exact purchase information and we do not falsify prices or mark as a gift.
• UNCLAIMED: If the package comes back unclaimed/unopened because of an incorrect address provided by the customer or to avoid customs fees; I will notify you that your order was returned to me and promptly refund the price of your order minus shipping costs. (Shipping fees are non-refundable once an order has been shipped.) If you would still like your order then you will have to reorder. Please ensure your address is correct when reordering.

***PLEASE CHECK YOUR SHIPPING ADDRESS on your order. I will ship to the address listed on your Etsy account. If you have moved recently, please make sure you have the correct address on Etsy. If the address supplied to me is incorrect, there will not be a refund for a missing or misdelivered package. (A refund minus shipping costs will only be granted for packages that return to me. See "unclaimed" info above.)

Due to the pandemic there are some countries that I normally ship to that are not accepting packages from the US. I have removed these from my available shipping locations until further notice. I apologize for any inconvenience. You can learn more about countries that are not accepting packages from the US at
Additional policies and FAQs
The following is a list of the special requests for crystal orders that I receive on a regular basis. I strive to do my best for my customers and offer personal care to each of the orders that I ship. I have outlined below the requests that I will gladly do my best to fulfill and others that I must kindly decline.

I do not accept price haggling or requests for a lower price. The prices are firm. I do not offer wholesale on any items other than the chakra cards.

► ASKING FOR A SPECIFIC CRYSTAL FROM A PHOTO: This is known as "cherry picking". The photos posted with the listings are the exact crystal or exact batch of crystals that are currently available. However, the only time I accept cherry picking is when I have already numbered the crystals for you. Crystals are picked based on which one(s) energetically call out to be yours. I never just reach into the bin and grab. I always take my time for each and every order.

While I understand people see and want a specific crystal, I have multiple reasons why I must decline any cherry picking requests. First off, the crystal you are asking for is not always available. It may have already been sent to someone else. This request would require me to dump out all of the crystals from the bin to attempt to locate the crystal. When I find one that looks similar I have to compare it to the photo. This drastically delays shipment to you and the customers that have ordered after you. Again, this does not include any listings where the crystals are numbered. I have gone to extra lengths to set those listings up so that you can pick the exact crystal that you want.

► WILL YOU TAKE A PHOTO OF WHAT YOU HAVE AVAILABLE SO THAT I CAN PICK THE CRYSTAL THAT I WANT: This is basically the same request as above. It takes a lot of extra time and work, so I must kindly decline.

► SIZE REQUESTS: I have received requests for various size preferences. Most I gladly accept. Here is a break down just so you can be sure. I will do my best, but I cannot make any guarantees. I will pick what matches your request as close as I can with the stock that I currently have available.

Small/Smallest: Yes, I'm always happy to give the little guys a good home.
Flattest: Yes, I will do my best for you.
Longest: Yes, I'll do my best for you.
Biggest/Largest: No. I will send you one of the bigger ones, but the biggest ones are reserved for orders that purchase only 1 item. I want to make it well worth it for them, so I always send those orders the biggest crystal in stock.

► COLOR REQUESTS: I do my best to fulfill requests for a certain color or shade of crystal. As always, I cannot make a guarantee, but I will try to match your request as close as I can.

⚠️ 3-PACK SETS: Many listings now offer 3-pack sets. The 3-packs are already pre-packaged and unavailable for special requests.

If you have any additional questions feel free to contact me through Etsy or Facebook (Crystal Guidance).

More information

Last updated on May 11, 2022
Frequently asked questions
Do you combine shipping?

Yes. Shipping is done by weight and will be automatically added up for you in the cart.

Special Requests for Crystals (Exact One, Largest Size, etc)

Please see the "SPECIAL REQUESTS ON CRYSTALS" information in the Additional policies and FAQs section above for what is allowed as special crystal requests such as asking for the biggest one or requesting a specific crystal.

Wholesale availability

Crystals: No wholesale.
Chakra Cards: Yes, I have a wholesale listing already available for you.

I do not accept requests for lower prices. The prices are firm for all items.

Do you have a shop I can visit?

No, I am an online store only. I do not have a physical shop.