CrystalHeavenLondon

Sterling Silver jewellery and ear piercing adornments ✨

London, United Kingdom
47,753 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    NEW LABRET COLLECTION AVAILABLE NOW!

Welcome to Crystal Heaven London ♡

Established in 2013...
Crystal Heaven London is an independent brand, specialising in luxurious demi-fine and piercing jewellery at attainable price points, with a quality you can rely on time and time again.

Discover the difference...
Our small batch collections are designed in-house and every order is personally packaged by our passionate female-led team with years of experience in the jewellery industry.

Our commitment...
We understand jewellery is personal and it should be as unique as you are. We're obsessed with attention to detail and believe everyone deserves fair prices and treasures that become a part of your story.

Happy layering!
CHL ♡

Notice:
Please understand that delivery times in some countries may still be affected due to the ongoing global pandemic, delays are to be expected. Thank you for your patience and understanding.

Announcement

Last updated on Oct 19, 2021

NEW LABRET COLLECTION AVAILABLE NOW!

Welcome to Crystal Heaven London ♡

Established in 2013...
Crystal Heaven London is an independent brand, specialising in luxurious demi-fine and piercing jewellery at attainable price points, with a quality you can rely on time and time again.

Discover the difference...
Our small batch collections are designed in-house and every order is personally packaged by our passionate female-led team with years of experience in the jewellery industry.

Our commitment...
We understand jewellery is personal and it should be as unique as you are. We're obsessed with attention to detail and believe everyone deserves fair prices and treasures that become a part of your story.

Happy layering!
CHL ♡

Notice:
Please understand that delivery times in some countries may still be affected due to the ongoing global pandemic, delays are to be expected. Thank you for your patience and understanding.

Items

47753 Sales
 

All Items

Natasha

Contact shop owner

Natasha

Reviews

Average item review
5 out of 5 stars
(6053)
See reviews that mention:
Quality 622 Shipping 614 Customer service 220

About CrystalHeavenLondon

Sales 47,753
On Etsy since 2013

How it all began...

Crystal Heaven London is an independent British jewellery brand established by Founder and Creative Director, Natasha.

From what started as a hobby, I found a passion for creating handmade crystal and gemstone jewellery whilst working as a tattoo apprentice in 2013. The name Crystal Heaven originates from combining a part of the studio name I worked in at the time, where I had a small display of my jewellery for sale inside.

I sourced natural gemstones from local markets and jewellery making supplies from small businesses on Etsy, assembling them by hand each evening at a workbench I had set up in my bedroom. I taught myself new techniques including macrame, wire-wrapping, electroplating and beadwork.

I followed this new path by completing a Jewellery Design and Manufacture diploma in Hatton Garden, graduating with a distinction. Soon after I was offered an opportunity to work as a Jewellery Production Assistant for an iconic fashion house, gaining invaluable knowledge and experience. This lead to eventually taking a leap of faith, quitting my 9-5 to work on my dream full time. Fast forward to today, our exclusive jewellery is designed in-house using the skills I have learnt over the years, each piece is handmade by ourselves and our carefully selected team of expert jewellers around the world.

Jewellery, the CHL way...
From timeless classics to original stand-out pieces, our mission is to create jewellery with intention and longevity, whilst always evolving to make a positive impact with what we put into the world. We are proudly independent, founded and led by passionate female creatives.
To all customers new and old, thank you for being part of our journey so far.

Love & light,
Natasha

Shop members

  • Natasha

    Founder & Creative Director

Shop policies

More information

Last updated on Sep 13, 2021
Frequently asked questions
Order Tracking

All orders are dispatched with Standard post unless a shipping upgrade is chosen at checkout. The standard method does NOT include any tracking or updates.
Please be patient and allow the estimated time frame for your order to arrive.

Returns & Exchanges

Due to hygiene reasons, we are unable to offer returns or exchanges on all pierced jewellery. The customer is responsible for ensuring the jewellery is the correct size for their piercing before purchasing.

Fitting Your Jewellery

Please fit your jewellery in a safe place. It is very easy to drop a part of your jewellery and loose it. Due to small balls and threaded tops, we strongly advise that you fit and remove your jewellery in an area where you can easily find it again if you accidentally drop it. If you struggle fitting jewellery, please consult your piercer.
We are not responsible for carelessness!

Addresses

Your order will be sent to the exact address provided by you at checkout. We are not responsible if this is not your current address or incorrect information, please double check this before ordering to avoid delay and confusion. You must notify us IMMEDIATELY after ordering to amend an address. If your postage label has already been printed the address can not be changed. We can not change the address once the parcel is in transit. If your item is returned to us because the address you provided was not correct, you will need to pay for the postage to resend the item.

Shipping Delays

Our dedicated team work hard to have your order packed and dispatched ASAP. Once we hand your parcel over to the post office it is then out of our control so we can not be held responsible for delayed parcels. We do our part and put our trust in the postal service to deliver all parcels safely and efficiently - but sometimes they do let us down. International post has to go through many processes, so we please ask for your patience whilst it is in transit. Please allow 30 working days from the dispatch date for your order to arrive and allow this time to pass before getting in touch.
If you've chosen an upgraded tracked method, you will receive a tracking number which will keep you up to date whilst in transit.

Processing + Dispatch Time

Orders are processed, packaged and then dispatched within 1-2 working days of payment. You will receive a confirmation email for your purchase, followed by an update once your parcel has been dispatched.
The processing time above is in addition to the following delivery times unless stated otherwise at checkout. Please take this into consideration when ordering.

Before Ordering...

Please make sure you read the product description to check the jewellery is a suitable style, colour, shape, material and size for your piercing. We are unable to issue a refund or exchange if the item does not fit or if you've ordered incorrectly. If you need more information or specifications that aren't already in the product description, please contact us with any questions before purchasing.