Claire Sheehan / CSheehanArt Privacy Notice.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.
You can reference the Etsy Privacy Policy to learn more about its privacy practices. Important note: I never have access to financial information when you make payments to me via Etsy or Izettle (at events). All financial information is held securely by the relevant processing companies and they never share this information with me.
1. Personal information which is collected:
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of stationery, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
The GDPR requires that you explain the legal bases you rely on to collect, use, and share personal information. The legal bases may include a buyer’s affirmative consent to receive marketing messages, compliance with legal obligations, and a seller’s use of the personal information in their legitimate interests (improving their services, for example).
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

I collect only information necessary for the purpose – for instance for ordering Etsy collects that information from you such as name, address, email address and user name as well as any additional information to complete the order.

If you visit my website and here on Etsy the sites use cookies – you can find out more in my privacy notice about the cookies that wix uses (link is below) and also those that Etsy uses https://www.etsy.com/uk/legal/cookies/

3. Information sharing and disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. An example of this would be Royal Mail for shipping your parcel.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
The GDPR (2018) requires me to disclose the period of time during which I will store personal information.
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years for tax purposes.
5. Transfers of Personal Information Outside the EU
GDPR (2018) requires me to disclose if I transfer personal information outside the EU and the legal basis I rely on to do so, such as consent and contractual necessity.
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
Etsy privacy for information on their transfer of data outside the EU (Etsy is based in the USA): https://www.etsy.com/uk/legal/privacy/ Etsy uses standard contractual clauses as the basis of their data transfer – see more in their policy and how to contact them direct if you have any questions about this.
Other 3rd parties I may use who may transfer outside the EU for my own website (Wix) and email newsletter (Mailchimp) and for email incoming and outgoing (Gmail and Outlook) are Privacy Shield Certified.
6. Your rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Claire Sheehan, am the data controller of your personal information. If you have any questions or concerns, you may contact me at claire@csheehanart.com or via Etsy Conversation. Alternately, you may mail me at: C Sheehan, The Studio, Westminster Drive, Westcliff on Sea, SS0 9SF
*If a customer contacts me to access, correct or delete personal information held by Etsy, I will advise that you may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.
I also have my own website off Etsy and a mailing list, there is a separate privacy notice and cookies notice on my website here https://www.csheehanart.com/privacy-notice
You can read more about the ICO and GDPR here https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/