cultcity

Cult City

3999 Sales On Etsy since 2014

5 out of 5 stars (655)
cultcity

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cultcity

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Shop policies

Last updated on February 26, 2019
Hello & welcome to my Etsy store. Based in the UK, I have over 10 years experience in online retail and this has involved shipping to countries all over the world. I always try to ship orders in 1 to 2 working days and genuinely want all customers to be happy with their purchases. I have found Etsy to be a terrific place to buy and sell online and I am highly motivated to keep improving my shop and the items available.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 5 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I want you to be completely happy with your order. Full refunds will be given for faulty / damaged / sent in error items. All I ask is that you return the item / items to me within 30 days of receipt. I will reimburse your returns postage costs when an item is damaged or has been sent in error. In some instances I may not need the item returned. In which case I may just ask for photographic evidence of damage.

I also accept change of mind returns providing the item is sent back in original condition within 30 days of receipt. Please note that I cannot refund returns postage costs for change of mind returns.
Payment
Happy to accept any payment forms you have registered with Etsy including credit cards and Paypal. If you experience any problem paying for your order please do let me know.
Shipping
Items are usually shipped in 1-2 working days.

Uk buyers please allow 2 to 3 working days for delivery from the date of dispatch.

European buyers please allow 14 to 21 days for delivery from the UK from date of dispatch.

Rest of World buyers please allow 14 to 21 working days for delivery from the UK.

If in the unlikely event that there is a delay regarding the shipping of your item we will notify you through the Etsy messaging system to check if you are happy to wait.