All orders are processed within 3-5 business days. Orders are not sent or delivered on weekends or holidays.

Shipping
We ship to the address provided at the time of purchase. We cannot guarantee a change of address after the order has been placed, but please email us immediately at contact@cultofskull.com. If the package has not been shipped, the address change can still be made, otherwise it cannot be changed and the package will be returned to us. Once it arrives we will contact you to resend it, being your responsibility to pay for the new shipment. We are not responsible for packages incorrectly delivered or lost due to incorrect shipping information provided. If you are not interested in resending and request a refund, the original shipping charges are not refunded.

We accept returns, please contact us within 3 days of delivery.
Please return the items to us within 14 days of delivery. Shipping costs for returns are borne by the buyer. We will only be responsible for the full refund of the amount including shipping costs on returns or exchanges that are the result of incorrect completion of the order by us.If the item is not returned in its original condition, the buyer is responsible for any loss of value.

Please allow 3-5 business days for order processing. This time is added to the shipping time.
By placing an order in our store you understand and accept our policies.
If you need more information, do not hesitate to contact us.

Orders are sent by certified mail with a tracking number. Once the package leaves Spain, it is the responsibility of the postal service of the destination country, and the package must be tracked through them, so there is any delay in delivery, loss or damage to the package, it is the
customers´ responsibility to claim it at their post office.

The plates, being an item of low weight can be sent in two ways: certified shipping and standard shipping. Standard shipping is cheaper, but it does not have a tracking number, so if you want tracking you must choose certified shipping. Please note that in case of choosing standard shipping we are not responsible for loss of the package or delays in delivery if it occurs, so no refunds or order forwarding will be made. In any case, a package is unlikely to be misplaced, so we ask for your patience in delivery, especially if you live outside of Europe.

Las chapas, al ser un artículo de poco peso pueden ser enviadas de dos formas: envío certificado y envío estándar. El envío estándar es más económico, pero no dispone de número de seguimiento, por lo que si quieres seguimiento deberás elegir el envío certificado. Ten en cuenta que en caso de elegir el envío estándar no nos hacemos responsables de perdida del paquete o retrasos en la entrega en caso de producirse, por lo que no se realizarán reembolsos ni reenvío de pedido. En cualquier caso, es improbable que un paquete sea extraviado, por lo que te pedimos paciencia en la entrega, especialmente si vives fuera de Europa.