CurlyCoconuts

Girly Fun Accessories

Las Vegas, Nevada

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CurlyCoconuts

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CurlyCoconuts

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Shop policies

Last updated on May 9, 2022

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Welcome to Curly Coconuts Hair Pretties! Thank you so much for taking interest in our products. All hair pretties are hand made by me with the same care that I use to make my Isabella's hair pretties. All ribbon is heat treated to prevent fraying. Fabric stiffener is occasionally used & is non toxic. If you'd prefer not to have your bows treated with stiffener, please include a "note to seller." Hair pretties can be attached to an alligator or french clip. If non is specified, an alligator clip positioned for your little one's right side will be utilized.

Do check out my FB page for updates & promotions@ https://www.facebook.com/CurlyCoconuts

All images and logos used by Curly Coconuts are the property of Curly Coconuts. Images and logos may not be copied or used without written permission.

Accepted payment methods

Paypal
Returns and exchanges
Due to the nature of the product, Curly Coconuts can not offer returns or exchanges. In the event that the product is defective due to an error on my part, I will absolutely work with you to find a fair and amicable solution.
Payment
Payment is accepted via paypal & orders will be filled with in the 5-7 working business days policy as soon as payment has been cleared. Shipping time is not included in the 5-7 working business day deadline. If payment is not made within 72 hours of invoice, I do reserve the right to cancel your order unless arrangements are made otherwise. All orders will be charged shipping regardless of location (even if you live in Las Vegas, you will spend more in gas than you will to get your items shipped. Plus this is just more convenient for both of our schedules). Any exceptions will be made at my discretion.
Shipping
All of my items are handmade so please allow me up to 7 working days to complete your order before shipping. Shipping done via standard USPS. This shop will always provide tracking information for purchases. Please check your Paypal account for tracking & shipment details.

Do insure that the address on your paypal account is current as that will be the address to which I will ship your order. If for some reason I mail your order to the Paypal address provided & your package is returned, The customer is responsible for re ship costs. All orders are shipped in a box to aid in preventing damage while in route to you. Once the post office obtains your shipment, Curly Coconuts no longer assumes responsibility for lost or damaged items.

I am absolutely happy to help arrange for insurance or rush shipping for any orders. Packages can be insured at the expense of the customer. If you would like to purchase insurance for your package, please message me so that we can arrange a custom listing to include this additional cost. The same applies for rush shipping.

**For all international customers. Please note that buyers are responsible for any and all duties and customs charges that may be incurred.**
Additional policies and FAQs
All of my hair accessories (including embellishments) are meant to be decorative and are NOT toys. Please use common sense practices when utilizing Curly Coconuts products. Never leave your infants & children unattended or let them go to sleep with any of our products. Curly Coconuts hair accessories occasionally contain small parts which may come loose with rough handling & create choking hazards. By purchasing from Curly Coconuts, you are agreeing not to hold this shop responsible for any accidents that could occur with any of our products.

**Custom Orders**
Your custom ideas and needs are more than welcome. A *custom* piece means anything that isn't already sold in my shop & more specifically made from materials that I don't already have in my possession. Please convo me with your requests so that I can be sure that I can meet your needs. After a mutual agreement is discussed & payment is made, I will start purchasing materials required for your custom order. Keep in mind, because your request is unique, I am purchasing items for your pieces alone. Therefore, I will not buy materials until payment is cleared. Please allow extra time for acquiring these unique items on top of regular production time as well as shipping. If you have a "need by" date, please make me aware during convo as well as documenting your date in "notes to seller."

If for any reason you aren't satisfied with your purchase, please contact me before leaving feedback. Your happiness is my priority. Feedback is an absolutely important tool in letting me know that my customers are happy with their hair pretties & assuring potential customers of the quality and happiness they will experience with purchases from this shop.