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customaed's Shop Policies
Thanks for your interest in Custom Mae'd!
I'm Mae, owner & designer of this one-person design studio based in Middletown, Maryland.
Life is funny, right? A couple of unexpected events introduced me to the world of custom design just a few short years ago, and I've been on this path ever since.
Take a look around. If you don't find exactly what you're looking for, send me a message! Together we'll turn your vision into a Custom Mae'd reality!
My designs have been featured on DisneyBaby.com, and I've been lucky enough to work with Major League Baseball's Boston Red Sox and the Texas Rangers.
The following information should help answer some basic questions about my shop. If you need additional information, don't hesitate to contact me. I'm always happy to 'talk shop'!
Due to the custom nature of this business, payment is due up front. Etsy Direct Checkout and Paypal are both accepted methods of payment. Tax is calculated based in Maryland, which is the state of origin for Custom Mae’d. Currently our state tax is 6%.
I offer a variety of items in the shop. Please refer to individual item descriptions for additional details.
Digital Items typically ship within 24 hours of receiving your complete order details including all applicable photos.
Paper Goods (Banners, Gift Tags):
Also typically ship within 24 business hours of purchase. Most items are shipped USPS Priority Mail/2-3 business day delivery.
I work hand and hand with a professional press partner. The print process alone requires up to four business days. Once orders are received, I carefully inspect and pack your custom invitations and ship USPS Priority Mail. The entire process from order placed to invitations arriving at your door requires approximately 7 business days.
IMPORTANT NOTE ABOUT SHIPPING: All of my items are shipped with tracking information. Delivery times are approximate. Inclement weather may delay delivery of your package.
Refunds and Exchanges
If you decide to cancel your order before I have created your proof, I am happy to refund your purchase minus a $10 processing fee.
I take pride in the quality of my products and services and am committed to delivering a fabulous experience. Due to the customized nature of this business, refunds are not guaranteed. In most cases, designs are delivered digitally. Once you receive your design, you will not be refunded. Therefore, it’s very important to review your proof carefully prior to approval. If you approve a proof that has missing information, typos, capitalization mistakes or the wrong information, Custom Mae’d will not provide a refund. Additionally, if the inherent problem is the photo you are using, you will be advised. Should you decide against my advise to use a compromised photo anyway, Custom Mae’d will not provide a refund.
IMPORTANT: I do not store your personal information, including completed designs, on my computer. Therefore, changes to completed (approved) designs are, in most cases, impossible. Thanks for your understanding.
Additional Policies and FAQs
COLOR: Colors may differ slightly when compared to your computer screen. Screen brightness, resolution, and position will sometimes lighten or darken the colors in my sample photos. To date, I have not had a single complaint, however please be advised that any slight differences are beyond my control. I'll continue to do my best to represent colors as true to the design as possible.
COPYRIGHT: All products - digital and otherwise - are for personal use only and are not allowed to be shared, copied, sold, changed in any way or distributed to anyone. All images and products are copyright Custom Mae'd and all rights are reserved.
Monday thru Friday : : 8-5 EST
Weekends : : at my discretion
mae [!at] customaed.com
website : : www.customaed.com
facebook : : https://www.facebook.com/pages/Custom-Maed/154049711327964
Pinterest : : http://pinterest.com/custommaed/
Last Updated January 31, 2015