CUSTOMFLAG

2.6.26
Our company is based in the United States and Canada. Our products are manufactured in Europe and shipped via FedEx or DHL.

Due to recent updates in U.S. customs regulations, import duties are now applied to all goods entering the United States. These charges are not additional fees from our company or the shipping carriers; they are fully determined and imposed by U.S. Customs authorities.

FedEx and DHL only collect these amounts on behalf of U.S. Customs and transfer them to the relevant authorities.

Therefore, we do not have any control over or ability to modify these customs charges.

Thank you for your understanding.

11.12.22
We have a limited time offer. 22$ for 1 ply, 3x5ft, 1 flag (down from 32$ for 1 flag, and 38$ for two flags)
The THANKSFAV10, THANKYOU10, and COMEBACK10 special discounts cannot be used with this 22$ item.

5.12.22
Christmas cut-off date. 12.12.22. Any order received after this date cannot be guaranteed before Christmas, if you wish to place an order after this date and want it by Christmas, please contact us BEFORE the order.


16.3.22
We cannot ship to APO addresses. Only USPS can deliver to those, and we use Fedex/DHL.

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13.11.21
Attention for customers in Canada:
Canadian customs have started applying duty, around %20 of the order, from time to time. It may not happen, or it may be more expensive, I cannot know beforehand, this duty charge is not covered by us.
Just FYI.

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IMPORTANT NOTICE:

Due to virus lock downs and a high quantity of requests for information, purchased orders get priority. After your purchase, the designers will check the file and get back to you as soon as they can, but please give us at least 2-3 days, excluding the weekend. After review of image, we'll either provide a digital proof with high quality image, request a high quality image be provided by you, or offer vector redraw of the image (subject to a fee) In this case, I'll be willing to offer a full refund if a good quality file cannot be provided by the customer / you do not want to pay the vector fee. The refund process will take a minimum of two weeks to process.

If you do not wish to purchase prior to seeing a proof, that is understandable. At that point, we'll try to get back to you as soon as we can, but my estimate is a week before the designers can check the file.

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IMPORTANT NOTICE: Delivery Date.

We do our best to ship & deliver your orders withing a week of the approval. However, production issues may sometimes occur delaying shipment for a couple of days. If you need your flag by a specific date, we kindly ask you to let us know when placing your order or messaging us. This will prevent us overlooking your requested delivery date:)

Thank you,
Frank

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For more sample flags visit us on;

Instagram - Twitter - Facebook
@customflagart
@customflagshop
@customflagmaker

Website:
www.customflagshop.com
www.customflagart.com
www.customflagmaker.com
www.flag-sale.com

- IMPORTANT NOTICE: SHOP POLICY UPDATE, EFFECTIVE SEPTEMBER 26, 2021

My refund policy is two weeks. After a refund has been approved, we'll process it in two weeks.

- IMPORTANT NOTICE: SHOP POLICY UPDATE, EFFECTIVE MARCH 15, 2019

For custom orders, unless a vector file & Pantone C color codes are provided, we CANNOT guarantee a color match.

We will not offer refunds for the flag costs unless there are extreme circumstances.
Shipping costs will not be refunded after the item leaves our factory.
Vector fees will not be refunded.

If, when a vector file is not provided, a color mismatch occurs, at shop discretion, we will be happy to work along side with you for a reprint. Please send us a picture of the flag received and we'll talk with you to solve the color issues. The shipping costs of a reprint will be provided by the buyer.

Thank you
FRANK
CUSTOM FLAG SHOP OWNER / CEO