CustomTouchStore

Tell Your Story

Sarasota, Florida
26,838 Sales | 4.5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Items

26838 Sales
 

All Items

Custom Touch

Contact shop owner

Custom Touch

Reviews

Average item review
4.5 out of 5 stars
(3414)
See reviews that mention:
Quality 445 Shipping 545 Customer service 338

About CustomTouchStore

Sales 26,838
On Etsy since 2017

Personalization made easy!

Welcome to Custom Touch! Our treasures help others share their stories with the world, make for everlasting memories, or are nothing more than a bragging piece. We don't make orders, our team crafts treasures! Our products are found in Museums, Schools, Hospitals, Retails Stores, and have been featured on reality TV.

Have the experience of a lifetime and reach out to our lovely customer service team. Let us help bring your vision to life.

Shop members

  • Custom Touch

    Owner

  • Sam

    Customer Service, Morale Support

    Sam is our friendly shop dog and part of our employee care team! He's 100% purebred mutt rescued from the local adoption center. His favorite past time activities include kayaking, smelling everything, sleeping, and being the center of attention.

Shop policies

More information

Last updated on Aug 16, 2019
Frequently asked questions
How to I personalize my order?

Leave your notes in the personalization box. If left blank, we will reach out for the information we need! You can also send your notes to us in an ETSY Message.

Please note information that is provided, that is not necessary for a design, will not be included unless expressly provided instructions to do so.

Wholesale availability

We are happy to offer wholesale rates on purchases of 24 units or larger. Please reach out regarding corporate pricing.

Care instructions

We recommend hand washing/cleaning all items that come in contact with any consumables. Certain items are dishwasher safe such as glassware, even if they have been engraved. Items that contain any metal (YETI products, Tumblers, etc) should be strictly HAND washed. Please do not wash any of our signs. Questions about washing your items? Contact us and talk to our friendly staff!

Warranty Information

We stand behind the quality of our work! However, some manufacturers do not honor a warranty if their item itself has been personalized. Contact us for further information if you are concerned about the warranty of any of our items.

Are your Tumblers engraved or vinyl stickers?

All of our designs are laser engraved, NOT STICKERS! In fact, all of our engravings are guaranteed for the life of the item. We only put forth the highest in quality and are happy to stand behind our work.

How long will my order take?

We take pride in having a fast turn around time! As you can see from our reviews, we only deliver the best in service. If your order is more than two weeks away, place your order! You will have no problem receiving it on time. Orders needed between 1-2 weeks, feel free to place your order and send us a message so we are aware of your deadline. However, orders needed in less than one week are required to touch base to ensure we can meet your deadline.

Please note: We are not liable for delays in order processing due to the request of a draft and or lack/delay of customer communication.

2-3 days or it's free?

Some of our listings advertise, "Ships in 2/3 days or it's FREE". This offer is only valid for listings with this advertisement. Terms: This offer refers to processing time. Shipping times are still dependent on the carrier. Timeframe includes only business days (Mon-Fri). This offer is NOT valid during times our team is away from the office. Day counter begins with the next business day. Example: An order placed, Monday, with 2-day processing, will ship on or before Wednesday of the same week. For any questions regarding these policies, please contact us!

What happens if there is a mistake on my order?

If you receive your order and something is wrong, please reach out! Give us an opportunity to show how much we care BEFORE opening an ETSY Dispute. We reserve the right to have one attempt to fix an order before being liable to accept a return or issue a full refund.

Custom and personalized orders

You sure can! Call our offices at (941) 355-9788. We are available from 9 AM - 5 PM Eastern time. We are happy to help. Please note, we may request you send a recap ETSY message to ensure all information is understood and accurate.