CustomUpcycling

Custom Upcycling

Kenosha, Wisconsin · 80 Sales

CustomUpcycling

Custom Upcycling

Kenosha, Wisconsin 80 Sales On Etsy since 2011

0 out of 5 stars
(27)

CustomUpcycling is taking a short break

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Brandi and Will

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Brandi and Will

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Shop policies

Last updated on August 16, 2012
We, at Custom Upcycling, think of our customers as friends and treat them as such. That being said, we like to perform random acts of "wow."

What is a random act of wow?
Service that goes above and beyond what was expected.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
  • Other Method
Payment
Payments:
Payment is to be made before shipment. Payments not made within a week (7 days) of order placement will be cancelled by Custom Upcycling. Any additional or unforeseen charges will be discussed before shipment and fulfillment of the order.

Discounts:
Coupon discounts will be honored per the terms stated.

Volume Discounts:
If you would like to order multiples of an item, we do offer volume discounts. Just message us to see what we can do.

Cancellations:
We are happy to cancel any order per the customers request and in return give a full refund before the item ships. After an item ships, cancellation is made through the "returns" policy.
Shipping
Shipping:
Shipping is done through USPS. Our policy is to use First Class, unless otherwise agreed upon. In stock (non custom orders) will be shipped within 3 business days of order. Custom items will receive a shipping date quote based off when the work can be completed.

Insurance:
We do not purchase insurance through the post, but instead offer our own personal guarantee. If the item arrives damaged, missing, or does not arrive within 2 weeks of estimated arrival date, please contact us asap with the details, description of items, photos or other pertinent information. We will look into the issue and remedy the situation as necessary, we like to see our customers happy.
Refunds and Exchanges
Exchange:
If there are any issues with your product, please contact us asap. We typically message our customers a week or so after their product is anticipated to be delivered to see how everything has worked out for them. If for any reason you are unhappy with your purchase we want to hear about it.

Adjustments:
Typically if a piece is wearable and isn't feeling right, we offer to make necessary fitting free of charge. (Customer pays for shipping to our shop, we pay for shipping back to you!)

Refund:
If you are just not happy with your item and would like to return it, let us know and we will refund the item cost and shipping once we receive the item back at our shop. You pay return shipping costs, but keep the coupon for future orders!

Custom Orders:
Custom orders can be exchanged, but not returned with refund. Custom orders cannot be cancelled once work starts on your piece. We work with you in order to create the piece as close to realization as possible.
Additional policies and FAQs
Custom Orders:
We LOVE doing custom orders! If you'd like to place a custom order just message us! Please include drawings, photos, website links, dimensions, descriptions, and any other way of describing your imagined product. It makes it easier for us to deliver what you want!

Wholesale/ Consignment:
We do offer wholesale and consignment deals on our products for shops looking to carry our items. Message us for details.

Customer Rewards:
We like to reward our customers who come back for more! In each order we include coupons for future orders. If you're a first time customer, we encourage you to check our FB and Twitter to see if there are any current sales going on!

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Why do we use reclaimed materials?
We believe that there is enough "stuff" in the world in order to sufficiently supply the population with their stuff. Some people have too much stuff, and other people have too little stuff. Most of the stuff that people don't want/need ends up either in landfills or going to the recycling center. Recycling you say!? Isn't that a great thing for that world!? The short answer: sort of.
During the process of recycling the material's quality is downgraded. So, simply put, a single piece of material can only be recycled so many times until essentially it is garbage because the quality is degraded to such a point that it is no longer able to be reformed or reproduced into a workable product. We at Custom Upcycling like to prevent this. So, we use materials that would otherwise be going to the recyclers in order to provide products that people who don't have enough stuff are happy to keep in their homes and use everyday. After you receive our product and after a great while are no longer happy using our stuff, we request that you gift our stuff to someone else, bring it to a donation center, or as a last resort, recycle the materials.