CutieandtheFeast

If for any reason you are not happy with your purchase please contact me to arrange an exchange or refund. Once your order has shipped refunds will only be processed once the item/s have been returned to me in saleable condition. Return postage is the customer's responsibility.

Personalised products can not be exchanged or refunded unless faulty.

Buyers are responsible for the cost of return postage/shipping

I accept payment by paypal or by debit/credit card. I also accept Etsy gift cards

I do not accept e-cheques

Your order will be shipped within 3 -5 working days but please refer to the shipping times on each listing.

During the COVID19 pandemic I will be shipping once a week on Saturdays and only to UK addresses.

If you order is for a custom made item please allow 2-3 weeks for it it to be made and posted to you.

International delivery is by airmail and cannot be upgraded. As a buyer you are responsible for any customs or import taxes that may apply.

Please allow 3-4 working days for delivery in the UK, and 12 working days for international delivery.

Sometimes things do go wrong with delivery which are out of my control... if you have not received your item within six working days (UK) of receiving your shipping notification email then please get in touch. For international deliveries please allow 15 working days from your shipping notification email.

All images are copyright of Nicola Davies, Cutie and the Feast and should not be reproduced without my permission.

Information I Collect – To fulfil your order, you must provide me with certain information via Etsy such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information when required for custom orders if you contact me directly.

Why I Need Your Information and How I Use It – I rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure – Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention – I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for 4 years.

Transfers of Personal Information Outside the EU – I do not transfer your data outside of the EU

Your Rights – If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me – For purposes of EU data protection law, I, Nicola Davies, am the data controller of your personal information. If you have any questions or concerns, you may contact me at cutieandthefeast [!at] gmail.com.