cutthecakedesigns is taking a short break
Reviews
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Anonymous on Aug 19, 2012
5 out of 5 starsPerfect for our beach wedding!
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Anonymous on Aug 8, 2012
1 out of 5 starsMy item has the wrong name on it! I ordered in April, received in June and have tried to contact the owner every 3-4 weeks since then. I have sent 3 e-mails and have not heard a response. I am very upset.
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Anonymous on Jul 6, 2012
1 out of 5 starsabsolutely horrible experience! do not buy from this seller. I purchased my item on April 18th. It's now July 6th and not only have I NOT received the product, but I haven't received a response to multiple contacts for a refund request either.
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Anonymous on Jun 30, 2012
5 out of 5 starsVery happy with my purchase! Thanks :)
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Anonymous on Jun 28, 2012
1 out of 5 starsworst experience ever with this seller. i placed the order early may when the delivery time was 4 weeks which left me plenty of time to get the order for my 16 June wedding. i contacted tara at the end of may when i hadnt received the order for her to tell me that the order was to be shipped for 22 june!! i had clearly asked for the prints to have my wedding date of 16 of June on it. She then told me she can ship my order asap and didnt hear from her. i asked for a refund and again nothing. Can anyone point me in the right direction on how to get a refund? This is by far the worst experience i ever had and had to go and get a guestbook from a store for my wedding day which wasnt the same. having read other reviews and seeing that the quality was poor i am glad that i did. Will stick to Amazon and other more reliable websites in the future.
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Anonymous on Jun 20, 2012
5 out of 5 starsmy friend LOVED this for her baby shower! thanks again
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Anonymous on Jun 19, 2012
1 out of 5 starsI would never purchase from this Esty seller EVER again. Buyer beware. Not only did I have to initiate and follow up on emails to seller, after no response, but when I received my order...it was wrong. I never received a proof to approve. Tara produced my order from emails between the two of us that were not very clear. It seems I was lucky to even receive my order wrong. Per some of the feedback already left, I see many never received their orders in time. Had I checked buyer reviews before ordering, I would have never order from Tara. The buyers who didn't receive their orders shouldn't be too disappointed as the quality and craftsmanship is very cheap/poor. I requested a refund for the mistakes that were Tara's and never heard got a response. I followed up another time...still no response. I then contacted my credit card company to dispute the charge and was refunded. Horrible seller! Worst experience on Etsy BY FAR (and I've done a lot of purchasing for my upcoming wedding).
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Anonymous on Jun 4, 2012
5 out of 5 starsThese came in plenty of time for my wedding and were perfect. It is just what we wanted for our non-traditional wedding. We are going to pair a card with a photo from the photo booth for our guest book at our wedding! I will send photos after the wedding!
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Anonymous on May 31, 2012
1 out of 5 starsI've never before had to give negative feedback on Etsy, but unfortunately (for me), this seller truly deserves it. Please--all brides--learn from my mistake, and give your business to another shop on Etsy. Long story short--this seller could not deliver my order within the timeframe that she specified on her website. Instead of being honest with me, she dodged my emails and then offered at the eleventh hour to do the project for an additional charge. By that time, I had finally read all of this seller's other negative feedback, so I quickly switched gears and found another shop on Etsy that could do the job. When I asked for a refund or partial refund, since Tara clearly never did the work, she went radio silent on me. So I'm out all that money and have nothing to show for it. The old adage is certainly true: buyer beware. Now you've been warned, so please take your business and your money elsewhere.
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Anonymous on May 22, 2012
1 out of 5 starsThis has been a very bad start to my Etsy shopping. This was the first item I've ever ordered via Etsy - and the seller WILL NOT CONTACT ME after NOT DELIVERING MY ORDER.
nI ordered this on April 19th, and paid a sizable rush order fee. She assured me the item would be shipped by APRIL 27th. She HAS NOT sent me the guestbook and will not respond to emails/messages inquiring about the status of the order. Rotten first experience. I have sent complaints to Etsy and Paypal over this. Such a bummer too, the item would have gone well with our library themed wedding. :(
Shop policies
Please review all Shop Policies before placing your order!
When ordering from Cut the Cake Designs please keep in mind that you are ordering a unique handmade item. Color, size, stain of the wood, etc. may vary. All of the paper is hand cut by me.
Accepted payment methods
Returns and exchanges
Once you approve a design and printing has started I cannot refund or exchange your order. Of course, I'll do everything I possibly can to ensure your happiness.
If you have ordered a non-custom item and would like to return it please contact me.
If you are not completely happy with your purchase I do accept exchanges and returns within 14 days from when it is delivered on non customized items. All returned items will have a TWENTY percent restocking fee so please shop wisely.
Payment
Reserved listings expire within 24 hours of listing. A $2 fee will be added to your order if item needs to be relisted.
I accept Paypal. Paypal is safe, easy and my preferred method of payment. You do not need a Paypal account. You can pay with a credit card directly from this site. If you choose to purchase with an e-check or credit card via Paypal, it may take a few days to clear.
If you're new to Paypal and need some help figuring out how it all works, check out this:
http://www.etsy.com/forums_thread.php?thread_id=5270327
Shipping
I ship USPS priority mail to the US. Priority mail only take 2-3 days. I ship first class Everywhere else.
I ship to the address listed in your PAYPAL account. Please make sure that your PAYPAL shipping address is correct!
I want you to receive your item(s) in the same condition that they left my shop in. I will make sure that your order is securely packaged and labeled to make the journey to you. However, if it does arrive damaged please let me know immediately. All items are handmade and made to order. Production time runs about two weeks from purchase (and payment) date. If you need your package sooner than that, just send me an email and I'll invoice you for faster shipping. Also if you would like insurance and/or tracking please let me know.
Additional policies and FAQs
I AM VERY CONVO FRIENDLY!
{Be sure to carefully examine proofs before approving. Cut the Cake Designs is not responsible for errors once proofs are approved}