DaleksTeahouse

Hand-sewn geekery

Toronto, Canada On Etsy since 2011

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Buyers bought gifts from this shop and gave them 5-star reviews!

DaleksTeahouse

Hand-sewn geekery

Toronto, Canada | 1,704 Sales

Announcement    Welcome to the Dalek’s Teahouse. WOULD YOU CARE FOR SOME TEA?
…No? Don’t you trust Daleks bearing hot drinks?
Very wise. We’ll just stick to embroidery, then.

I hand-sew everything in the store, and create all the patterns myself. If you’d like a custom design, or if you have any questions or issues, send me a message! I'd be happy to help you out.

Announcement

Last updated on Dec 29, 2015

Welcome to the Dalek’s Teahouse. WOULD YOU CARE FOR SOME TEA?
…No? Don’t you trust Daleks bearing hot drinks?
Very wise. We’ll just stick to embroidery, then.

I hand-sew everything in the store, and create all the patterns myself. If you’d like a custom design, or if you have any questions or issues, send me a message! I'd be happy to help you out.

Items

 

All Items

Sarah

Contact shop owner

Sarah

Reviews

Average item review
5 out of 5 stars
(277)
See reviews that mention:
quality 7 shipping 24 customer service 28

Shop policies

Last updated on December 29, 2019
Since all my items are handmade, there will be small variations from the photos in the item descriptions. They are made in a smoke-free, pet-free environment.

I make most physical products when they are ordered. This means that each one will take 3-4 days to complete. If you would like me to confirm how long a specific order will take, or want to know the status of your current order, feel free to message me.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
I accept returns and exchanges only if there is a problem with your order (for example, if I sent you the wrong item or there is a mistake in the design). In this case, please notify me within one week of receiving your order. I will pay the shipping for returning the item, and for sending a new one if you want a replacement.

Once your package is in the mail I’m afraid it is out of my hands. Items damaged or lost in the mail are the responsibility of Canada Post and I do not offer refunds for them. I will, however, do my best to ensure that your order is properly packaged and addressed. If problems arise because of an error on my part, I will resend or replace them free of charge.
Shipping
I will ship your order within 2 business days of completing it. If you need your order to arrive by a certain date or in less than 3-4 days per item, let me know before you order and we’ll see if we can work something out.

I ship items by letter-post whenever possible, as it costs you the lowest amount of money. Your package should arrive about 3-8 days after it is shipped, although it will occasionally take longer, especially over the holidays.

If you would like tracking information or faster shipping, let me know, but be aware that this will raise the cost of shipping significantly. Registered mail is about $14 on top of regular shipping costs. If you live in Canada or the United States, a two-day delivery (which includes tracking) will cost around $10-$20 extra. Unfortunately, the cost of speedy shipping to other countries is much more expensive – at least $60. Message me for an exact quote if you would like to upgrade your shipping.

Please be aware that if you are ordering from outside of Canada, your purchase may be subject to customs and duties.
Additional policies and FAQs
I accept custom orders, message me and we’ll discuss it. If you want one of my designs but would like a small change to it (a different colour in a physical item or a different format for a pattern, for example), contact me and I can probably make it happen, with little or no increase in cost.