It's important to me that you are happy with your purchases so if you change your mind, or I made a mistake with your order I'll deal with it promptly.

Please contact me in the first instance for return arrangements.

I accept payment via PayPal's secure server. You can use this to pay by credit or debit card.

I request payment within 24 hours of purchase. Orders which remain unpaid after this time will be cancelled. Please contact me if this is a problem and we can work something out.

I am always delighted to receive orders from overseas customers. If you have any questions about specific destinations please contact me.

I always do my best to ship your completed order within 24 hours of receiving it. Orders placed at weekends will be shipped the next business day. If for any reason there is a delay, I will notify you promptly.

Please note, if you are paying by e-cheque your order will be dispatched as soon as it has cleared, usually 5-10 days.

The length of time your order takes to arrive after it is dispatched will depend on the mail service you have chosen and your location.

IMPORTANT! For customers outside the UK:
Please be aware that your own country's customs service may impose a range of import fees, taxes, tariffs and duties at the time of delivery. These are not within my control and I have no way of knowing when or if they will be imposed or how much they might be. For information you should contact your local customs agency.

I love custom orders! If you'd like to have something created especially for you please send me a message and I'll be happy to discuss it.