darkheartdesign

Dark Heart Designs Handmade Cosmetics

Georgia, United States · 212 Sales

darkheartdesign

Dark Heart Designs Handmade Cosmetics

Georgia, United States 212 Sales On Etsy since 2010

0 out of 5 stars
(157)

Announcement   ♥ We're moving! ♥


Please keep checking back with http://darkheartdesigns.storenvy.com for the new shop! We're hoping to have it up and running by the end of this month, and with lots of new goodies too!


Like us on Facebook for special offers! www.facebook.com/darkheartdesigns. Please take a moment to read my bio and policies. Thank you for visiting!

Our shop does not repackage any cosmetics.

My shop is trade friendly :)

http://www.darkheartdesigns.com
http://darkheartdesigns.blogspot.com
http://twitter.com/DarkHeartDesign
http://www.youtube.com/user/darkheartdesigns
http://www.linkedin.com/in/darkheartdesigns
http://www.facebook.com/darkheartdesigns

Announcement

♥ We're moving! ♥


Please keep checking back with http://darkheartdesigns.storenvy.com for the new shop! We're hoping to have it up and running by the end of this month, and with lots of new goodies too!


Like us on Facebook for special offers! www.facebook.com/darkheartdesigns. Please take a moment to read my bio and policies. Thank you for visiting!

Our shop does not repackage any cosmetics.

My shop is trade friendly :)

http://www.darkheartdesigns.com
http://darkheartdesigns.blogspot.com
http://twitter.com/DarkHeartDesign
http://www.youtube.com/user/darkheartdesigns
http://www.linkedin.com/in/darkheartdesigns
http://www.facebook.com/darkheartdesigns

Tina Zabriskie

Contact shop owner

Tina Zabriskie

Reviews

No reviews in the last year

Anonymous on Oct 20, 2011

5 out of 5 stars

Super cute looking product. Thank you very much!

Anonymous on Oct 19, 2011

5 out of 5 stars

good seller many thanks a+++++++++++++=

Anonymous on Oct 19, 2011

5 out of 5 stars

good seller many thanks a+++++++++++++=

Anonymous on Oct 19, 2011

5 out of 5 stars

good seller many thanks a+++++++++++++=

Anonymous on Oct 19, 2011

5 out of 5 stars

good seller many thanks a+++++++++++++=

View all 157 reviews

Shop policies

Last updated on July 17, 2011
Dark Heart Designs sells handmade cosmetics. My mission is to make beautiful, affordable cosmetics, and help people along the way. Dark Heart Designs is more than just a cosmetics company. I want it to be a resource, an inspiration, and a brand that makes you feel like you're a part of something. Make up is just the beginning.

We do not use:
Nanoparticles
Chromium Oxide Green
Ferric Ferrocyanide
Repackaged Pigments
Parabens
Bismuth Oxychloride


My products do not contain any fillers. Each ingredient is there for a reason. Whether that is color, adhesion, or slip, just to name a few. I stand behind my products 100%. If you're not happy with a purchase, I want to be the first one to know. I hope you will take the time to browse my shop and contact me if you have any questions or feedback. You can find me on any of the following social networks as well:

http://darkheartdesigns.blogspot.com
http://www.facebook.com/lostfantasy
http://www.facebook.com/pages/Dark-Heart-Designs/305168262226
http://www.myspace.com/darkheartdesign
http://twitter.com/DarkHeartDesign
http://www.youtube.com/user/darkheartdesigns

Accepted payment methods

  • Money Order
  • Check
Payment
What forms of payment do you accept?

If orders are purchased locally, I accept cash, Money Orders, checks, or Paypal. If they are purchased online, I accept PayPal, checks or Money Orders. If you pay by check, it must clear before your items are shipped or delivered. If you choose to pay with a money order, it must arrive before your order is shipped. Please ask for delivery confirmation at your local post office if you are concerned with your money order being received by me. If you send it without confirmation, you are responsible if it happens to be eaten by the lovely postal machine.
Shipping
When can I expect my order?

Please allow 7-10 business days for your order to be made, packed, and shipped. I do intend to get it finished much quicker, but I want to let my customers know it may take a little while. Please understand I have to have a day job for income, but I try to get orders done as fast as possible. If you are in a rush, please let me know and I will try to get your order packed faster. Domestic shipping within the U.S. takes about 3-10 business days. International shipping may vary between 2-6 weeks.
Refunds and Exchanges
I sincerely appreciate your business, and if you are unsatisfied with your purchase for any reason, please let me know. If your item is returned, I will gladly issue a product refund or exchange. If you have other concerns or problems please notify me and I will do as much as possible to make sure that you are satisfied with your purchase. I want my customers to be happy, and feel that their money is well spent.
Additional policies and FAQs
♥ Additional Policies and FAQs ♥

Here are the answers to some common questions. If you can't find an answer please email me.

Q: What should I do if my order is lost?
A: Packages shipped in the United States will have a tracking number. If you have problems with tracking your order, please email me at tina [!at] darkheartdesigns.com. If your order was shipped to another country, please allow 6 weeks for your package to arrive, as it will need to go through customs.

Q: What kind of packing do you use?
A: We try to reduce the amount of waste our company produces by using bubble mailers made of recycled content. The orders are then packed in organza bags, with only necessary paper products.

Q: Do you offer insurance?
A: I don't usually ship with insurance, as all U.S. packages have tracking numbers, and delivery confirmation. If you would like your order to be insured, please contact me at tina [!at] darkheartdesigns.com.

Q: Do you offer different packaging options?
A: Yes! If you would like to purchase shadows without the sifter, or in a secure zipper bag, I would be happy to change your order. Also, if you have other packaging in mind, please contact me.

Q: Do you offer gift wrap, or custom gift sets?
A: I would be more than happy to gift wrap, or turn your order into a gift set.

Q: Do you offer refunds or returns?
A: I sincerely appreciate your business, and if you are unsatisfied with your purchase for any reason, please let me know. If your item is returned, I will gladly issue a product refund or exchange. If you have other concerns or problems please notify me and I will do as much as possible to make sure that you are satisfied with your purchase. I want my customers to be happy, and feel that their money is well spent.

Q: How do you keep the products safe & sanitary?
A: We cover our work surface each time we mix new batches of product, sterilize frequently with alcohol, use gloves, face masks, and keep hair pulled back at all times. All supplies are kept in sterile containers, and are not touched without gloves. All tools are sterilized many times during mixing. Once the product is packed into its container, it's sealed with shrink wrap. Eye shadows are sealed twice, with a sifter seal on the inside to prevent spillage, and shrink wrapped on the outside to keep the jar from opening and becoming contaminated. Lip Slicks are packed, then shrink wrapped to that they stay sealed during shipping. Finished, sealed products are then stored in containers in a cool, dry environment.

Q: Where can I find swatches and more photos of your product?
A: We have a full gallery on our Facebook Fanpage, including swatches from popular beauty bloggers (used with permission). You can find them here: http://www.facebook.com/darkheartdesigns

Q: Are your products tested on animals?
A: We would never test our products on animals, or purchase ingredients that have been.

Q:Are your products vegan?
A: Every shadow color except for Toxic & Vampire Heart is completely vegan. Both of those colors contain Carmine. I also take great care in making sure that my vegan and non-vegan shadows do not mix.

Q: Do you offer samples?
A: Yes. I have two options in my shops: a 5 sample pack, and an entire sample set, which will always include all shadow colors in the line. I no longer offer free samples, as I can't keep up with the demand.

Q: Why do some eye shadow jars appear to be fuller than others?
A: Loose shadows are packed by weight. As the ingredients settle, they give the appearance of having a smaller amount of product in the jar. All jars contain the same amount of shadow.

Q: What are the ingredients?
A: The ingredients are listed in each products description. Please read them thoroughly, and contact me if you have any questions at all.

Q: Why do your eye shadows have extra ingredients in them?
A: Most companies that are offering pure, undiluted pigment are selling you straight repackaged mica. While straight mica is beautiful, it does not have good adhesion or feel when you apply it. The other ingredients in my shadows help them apply better and adhere longer. You can be sure that I do not believe in using fillers, I just want to provide long-lasting, beautiful eye shadow.

Q: Will any of your products be limited edition or discontinued?
A: I sometimes offer limited edition products because I've only made so much of a particular product. However, I do accept custom orders, and can probably duplicate a limited edition item again. As for discontinuing, I understand how frustrating it is to find a product you love, and no longer be able to purchase it. No product in my line will be discontinued unless the supplies to make it are no longer available.

Q: Can I change, add, or cancel my order once it's been placed?
A: If it has not shipped yet, then yes, but please contact me as quickly as possible so that I can fix the order.

Q: How do I remove this makeup?
A: Makeup remover solution, baby wipes, or soap & water. Just be careful not to get any product in your eyes.

Q: How do I remove the sifter from the jars?
A: In my "what you get when you buy our eye shadow" video, I show how to remove the sifter. You can view it here: http://www.youtube.com/watch?v=XkF5VDu3XH0