davidloong

David Eris Loong Handmade Jewellery

Katoomba, Australia | 404 Sales

5 out of 5 stars (225)

davidloong

David Eris Loong Handmade Jewellery

Katoomba, Australia 404 Sales On Etsy since 2007

5 out of 5 stars (225)

Shop owner

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Announcement   Hello, welcome, thanks for coming!
Each piece of jewellery I make is a unique creation. I do not use any mass production techniques, such as casting, die-cutting or stencils.
You can see some more examples of my work, and some information about the techniques I use to make things, at www.davidloong.com.au

All orders are shipped from my home here in the Blue Mountains, using Registered Post for domestic delivery and International Standard for international. Both types come with a tracking number, which I supply to customers once a package has been despatched. It can take a few days to reach people in Australia through the post, and around 6 business days for international orders.

Announcement

Last updated on Nov 14, 2017

Hello, welcome, thanks for coming!
Each piece of jewellery I make is a unique creation. I do not use any mass production techniques, such as casting, die-cutting or stencils.
You can see some more examples of my work, and some information about the techniques I use to make things, at www.davidloong.com.au

All orders are shipped from my home here in the Blue Mountains, using Registered Post for domestic delivery and International Standard for international. Both types come with a tracking number, which I supply to customers once a package has been despatched. It can take a few days to reach people in Australia through the post, and around 6 business days for international orders.

David Loong

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David Loong

Items

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404 Sales
1224 Admirers
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Reviews

Average item review
5 out of 5 stars
(225)
See reviews that mention:
quality 10 shipping 37 customer service 19
View all 225 reviews

Shop policies

Last updated on November 28, 2017
Hi, thanks for taking a look at my shop.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
I try very hard to make sure that each piece I make is of good quality, and is made to last for many years. If any customers have any concerns, however, once they receive a purchase, they should always feel free to contact me without hesitation to discuss the matter.
Payment
I accept PayPal transactions from all over the world, as well as Etsy Shop Payments, but Australian customers may prefer to contact me through a Conversation to request a different method. If you would like to purchase a piece, but cannot send payment at the time, please let me know of any delays and I will be happy to accommodate you.
Shipping
All purchases are shipped using Australia Post. Australia Post does not operate over the weekend, so any purchases made from late Friday until Monday morning will be unable to be sent until Monday. I endeavour to pack and mail out orders as soon as I receive notification and a confirmation of payment received. Sometimes this can be within the hour, but occasionally I get let out of the studio on good behaviour and may not be able to check my email for a day or so. I will always send an email notifying that an order has been received and is being attended to

All purchases are sent via Australia Post as a small package, using Registered Post within Australia and International Standard for international orders. Once the shipment has been despatched, a tracking number will be provided as part of a confirmation message sent through Etsy. As a general rule, deliveries within Australia should take under a week (within two or three days for metropolitan addresses, longer for regional addresses). International deliveries should, according to Australia Post, be around a week, but are more likely to be about two weeks.
Additional policies and FAQs
I am always happy to receive requests for specifically themed pieces, but in general I will only take commissions under certain circumstances. If I can design and make a piece that meets with a customer's requirements, and which I would be happy to have in my general stock, I will offer the first option to purchase the completed piece to the customer who requested it. There is no obligation to purchase if it does not meet with expectations. As the creator of the piece, I retain the right to then offer it to sale to the general public.
If a request involves a design that I would not normally be happy to have for general sale, I am afraid that I will have to decline the commission.