DavieandChiyo

Bridal & Bridesmaid Dresses & Accessories

Vancouver, Canada · 20205 Sales

DavieandChiyo

Bridal & Bridesmaid Dresses & Accessories

Vancouver, Canada 20205 Sales On Etsy since 2009

5 out of 5 stars
(4497)

Announcement   CLUTCH DISCOUNT: Buy 3 or more clutches & receive 15% off! Message us for details.
RING ORDERS: Please visit www.evorden.etsy.com and receive 10% off! Message us for details.

Announcement

Last updated on Feb 19, 2018

CLUTCH DISCOUNT: Buy 3 or more clutches & receive 15% off! Message us for details.
RING ORDERS: Please visit www.evorden.etsy.com and receive 10% off! Message us for details.

Fumi and Alisa

Contact shop owner

Fumi and Alisa

View all 475 items

Updates

Whipping up Ariadnes all dayyy erryday.
The dainty, oh so feminine Ilse Cuff. Can totally picture wearing this baby out to Sunday brunch. Thoughts on rewearing wedding jewelry?
View all 341 updates

About

Then & Now

Davie & Chiyo emerged in 2008 as a pet project for Vancouver sister duo, Fumi and Himi. One a recent business school graduate and the other a stay‐at­‐home mom, they both had a passion for all things handmade. They started small with a giftshop on Etsy selling handmade pouches and purses, and before they knew it were specializing in custom, one-of-a-kind clutches for every member of the bridal party. “We had never really planned on working in the bridal market—it found us.”

Fast-forward nine years and what was once a one sewing machine operation has grown into a multi-machine studio, with a growing team of artisans dedicated to their craft. Davie & Chiyo prides itself on the individual hand-craftsmanship of each of their pieces and the use of locally sourced materials, wherever possible.

The ultra-­femme line boasts lush silks, decadent beading, airy chiffons, ruffles, lace, and workmanship so refined it'll set your heart aflutter. Their passion for bridal has expanded beyond clutches to include a line of head-to-toe accessories and dresses with a worldwide following.

Shop members

  • Fumi

    Co-Owner & Website Maintenance

  • Alisa

    Co-Owner & Administration

  • April

    Marketing & General Manager

  • Jordanna

    Design & Production Manager

  • Daisy

    Assistant Stylist & Shoot Coordinator, Customer Service

  • Alice

    Customer Service, Packing & Shipping Coordinator

  • Santana

    Customer Service, Graphic Design, Photographer

  • Madelaine

    Accessories Production Coordinator, Jewellery

  • Sarah

    Production & Studio Assistant

  • Kate

    Production & Studio Assistant

  • Megan

    Social Media Coordinator

  • Rena

    Seamstress

  • Himi

    Jewellery

Shop policies

Last updated on July 23, 2018
Hello & welcome to Davie & Chiyo!

Please do not hesitate to ask for help with your order, we are always happy to help! :)

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
EXCHANGES & RETURNS

We will gladly process an exchange or return for regular-priced items that were purchased without any customizations or add-ons. Please note that all dresses, skirts, toppers, lingerie, robes, garters, veils, jewelry, complete waistline sashes/belts, items made with white ribbon, grey ribbon, black elastic, and custom items (those in which a customization or add-on has been chosen) are considered a final sale.

Provided that the item is eligible for return and has not been used or damaged, you may exchange or return it within 14 days of receiving your purchase. Only items returned in their original condition will be accepted. Once we have received the item and verified that the above conditions are met, we will promptly process the refund/exchange. PLEASE NOTE: Return shipping cost is at the expense of the customer.

Only packages that clearly state "CANADIAN GOODS RETURNING TO SENDER" and the stated value as $5 will be accepted. If the package is not clearly marked as a return, we will be charged duties on our own product, and so the package will be refused and sent back to the sender.

If you have any questions, please contact us at etsy [!at] davieandchiyo.com and we will happily review your request.

DEFECTIVE/DAMAGED ITEMS

If any of the items from your order are missing, broken, or damaged when your package arrives, please contact us with your name, transaction ID, and a description of the problem. We will do everything we can get the issue resolved in a timely manner to ensure that you are happy with your purchase!

DRESS/SKIRT ORDERS TERM AND CONDITIONS

All dress purchases are final sale and are not subject to refunds or exchanges. Multiple discounts & promotions can't be combined for dress purchases.

The standard production time for all dresses is 20 weeks and dress purchases are to be paid in full before production can begin. If a faster production time is required this will incur a rush fee which is paid at time of purchase.

The purchaser understands they have ordered a standard size, and it is not custom made to the bride’s measurements. As there are many variations to body types and sizes, do not be alarmed if the dress appears too large when it is received. This is absolutely normal.

Davie & Chiyo is not responsible if the purchaser orders the incorrect size - our consultant and production team will advise the best possible fit based on our size chart, and measurements taken at your appointment. You agree that you have reviewed the size chart, and agree to order the size listed on the corresponding invoice. Davie & Chiyo is not responsible for changes to customer's measurements. This includes but is not limited to; loss or gaining of weight, pregnancy, medical or cosmetic surgery.

Alterations are almost always necessary. Alterationist recommendations can be made, but Davie & Chiyo is in no way affiliated with any recommended alterationists/seamstresses and we assume no responsibility for the acts of a third party. Davie & Chiyo is not liable for the cost of any alterations, and alterations are not included in the purchase price of the dress. Alterations are typically required and generally range between $300-$1000. Alterations and/or cleaning of dresses is not performed by Davie & Chiyo.

We recommend allowing at least 3 months time for alterations as they often require multiple fittings. Alterations performed on short-notice (as deemed by the chosen alterationist) can often incur additional fees and Davie & Chiyo assumes no responsibility for this cost. Due to the contemporary nature of Davie & Chiyo dress styles, home-based seamstresses or alterationists without formal training may choose not to accept the bride’s necessary alteration work. Davie & Chiyo assumes no responsibility for this and recommends seeking a professionally trained bridal alterationist.

Davie & Chiyo assumes no responsibility for any damage, staining, or discolouration of the dress after it has been received by the purchaser. Written consent is required for any third party to pick up your dress. Davie & Chiyo is not liable for damage or theft incurred during transit.

As Davie & Chiyo operates as a small-batch, made-to-order company dye lot variations can occur. The purchaser understands there may be an acceptable variation of colour between 2-10% from sample dress. The purchaser will be advised of any significant colour variation.

If the wedding or event is canceled, the person signing this contract is responsible for full payment of all merchandise. There are no refunds or store credits.

Any agreement made between the customer and consultant must be written on the invoice and signed, verbal agreements will not be honoured.
Payment
We offer Etsy Payments, which allows a variety of payment options, including MasterCard, VISA, American Express, Paypal, and Apple Pay.
Shipping
PRODUCTION

Your order will be made within 1-2 weeks (2-6 weeks for fine jewelry; 2-4 weeks for lingerie, capes, toppers; 20 weeks for bridal dresses and skirts) after the payment has been cleared. Please contact us for rush orders. For shipping times, see below.

It will be shipped to the address provided by Etsy (not the one provided by Paypal, if different). If for any reason your order needs to be shipped to another address, please let us know via the "Note to Seller" box during checkout or by contacting us directly.

SHIPPING

Our shipments are sent through Canada Post.

Regular Mail - The default shipping method, unless otherwise requested. The price quoted in the product listing is for this shipping method. The value of the goods is fully insured, but tracking is not available.

Regular shipping within Canada/USA takes 1-2 weeks.
Regular international shipping takes 2-5 weeks.

International orders - Please note that we have no control over how long your customs department holds up your package, nor the fees that may be charged upon arrival of your order.

LOST PACKAGES

Though rare, packages can be lost in transit from time to time. For international orders, please allow up to eight weeks for delivery. If your order has not arrived within eight weeks of the shipping date, please contact us directly.

PACKAGING

Orders will be placed in a gift box which is then placed inside a secure mailing box or packet. If you are sending a gift and would like to add a personal message, we would be happy to fulfill your request.
Additional policies and FAQs
Davie & Chiyo™ graphics, patterns and designs are the exclusive property of Davie & Chiyo™. Copying our products or designs may constitute a misappropriation of our intellectual property. If our work is misappropriated for a commercial purpose, we will commence legal action immediately.