DavieandChiyo

Wedding Dresses, Bridal & Bridesmaid Accessories

Vancouver, Canada 24307 Sales On Etsy since 2009

5 out of 5 stars (5086)

DavieandChiyo

Wedding Dresses, Bridal & Bridesmaid Accessories

Vancouver, Canada | 24307 Sales

All Items

Fumi and Alisa

Contact shop owner

Fumi and Alisa

Announcement    CLUTCH DISCOUNT: Buy 3 or more clutches & receive 15% off! Message us for details.

Announcement

Last updated on Jan 2, 2019

CLUTCH DISCOUNT: Buy 3 or more clutches & receive 15% off! Message us for details.

Reviews

Average item review
5 out of 5 stars
(5086)
See reviews that mention:
quality 656 shipping 608 customer service 463

About DavieandChiyo

Sales 24,307
On Etsy since 2009

ABOUT US

Davie & Chiyo is a bridal and bridesmaid dress and accessory line for the effortless, the feminine, and the unique. Based in Vancouver, Canada, each piece is designed and handmade by our team of artisans, dedicated to continuously curating a collection worthy of the modern and whimsical bride.

OUR HISTORY

Davie & Chiyo emerged in 2008 as a pet project for Vancouver sister duo, Fumi and Himi. One a recent business school graduate and the other a stay‐at­‐home mom, they both had a passion for all things handmade. They started small with a giftshop on Etsy selling handmade pouches and purses, and before they knew it were specializing in custom, one-of-a-kind clutches for every member of the bridal party. “We had never really planned on working in the bridal market—it found us.”

Fast-forward eleven years and what was once a one sewing machine operation has grown into a multi-machine studio, with a growing team of artisans dedicated to their craft. Davie & Chiyo prides itself on the individual hand-craftsmanship of each of their pieces and the use of locally sourced materials, wherever possible.

The ultra-­femme line boasts lush silks, decadent beading, airy chiffons, ruffles, lace, and workmanship so refined it'll set your heart aflutter. Their passion for bridal has expanded beyond clutches to include a line of head-to-toe accessories and dresses with a worldwide following.

Shop members

  • Fumi

    Co-Owner

  • Alisa

    Co-Owner

  • April

    General Manager, Creative Director

  • Daisy

    Lead Creative Coordinator, Lead Stylist

  • Jasmine

    Lead Marketing Coordinator

  • Santana

    Customer Service, Graphic Design

  • Mishel

    Lead Dress Designer

  • Kate

    Production Manager

  • Madelaine

    Production Coordinator, Hand-Wiring, Jewellery

  • Kathryn

    Production Assistant

  • Rena

    Seamstress

Shop policies

Last updated on May 10, 2019
Thank you for visiting our shop!

Please do not hesitate to ask for help with your order, we are always happy to help! :)

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
EXCHANGES & RETURNS

We will gladly process an exchange or return for regular-priced items that were purchased without any customizations or add-ons. Please note that all dresses, skirts, toppers, lingerie, robes, garters, veils, jewellery, complete waistline sashes/belts, items made with white ribbon, and custom items (those in which a customization or add-on has been chosen) are considered a final sale.

Provided that the item is eligible for return and has not been used or damaged, you may exchange or return it within 14 days of receiving your purchase. Only items returned in their original condition will be accepted. Once we have received the item and verified that the above conditions are met, we will promptly process the refund/exchange. The customer is to pay any additional shipping charges that may result.

Please contact us at to initiate a return.

DEFECTIVE & DAMAGED PRODUCTS

If any of the items from your order are missing, broken, or damaged when your package arrives, please contact us with your name, transaction ID, and a description of the problem. We will do everything we can get the issue resolved in a timely manner to ensure that you are happy with your purchase.

DRESS/SKIRT ORDERS TERMS & CONDITIONS

All dress and skirt purchases are final sale and are not subject to refunds or exchanges. Multiple discounts and promotions cannot be combined for dress purchases.

The standard production time for all dresses is 20 weeks and dress purchases are to be paid in full before production begins. If a faster production time is required this will incur a rush fee which is paid at time of purchase.

The purchaser understands they have ordered a standard size, and it is not custom made to the customer's measurements. As there are many variations to body types and sizes, do not be alarmed if the dress appears too large when it is received. This is absolutely normal.

Davie & Chiyo is not responsible if the purchaser orders the incorrect size - our consultant and production team will advise the best possible fit based on our size chart and measurements taken at your appointment. You agree that you have reviewed the size chart, and agree to order the size listed on the corresponding invoice. Davie & Chiyo is not responsible for changes to customer's measurements. This includes but is not limited to; loss or gaining of weight, pregnancy, medical or cosmetic surgery.

Alterations are almost always necessary. Alterationist recommendations can be made, but Davie & Chiyo is in no way affiliated with any recommended alterationists/seamstresses and we assume no responsibility for the acts of a third party. Davie & Chiyo is not liable for the cost of any alterations, and alterations are not included in the purchase price of the dress. Alterations are typically required and generally range between $300-$1000. Alterations and/or cleaning of dresses is not performed by Davie & Chiyo.

We recommend allowing at least 3 months time for alterations as they often require multiple fittings. Alterations performed on short-notice (as deemed by the chosen alterationist) can often incur additional fees and Davie & Chiyo assumes no responsibility for this cost. Due to the contemporary nature of Davie & Chiyo dress styles, home-based seamstresses or alterationists without formal training may choose not to accept the customer's necessary alteration work. Davie & Chiyo assumes no responsibility for this and recommends seeking a professionally trained bridal alterationist.

Davie & Chiyo assumes no responsibility for any damage, staining, or discolouration of the dress after it has been received by the purchaser. Written consent is required for any third party to pick up your dress. Davie & Chiyo is not liable for damage or theft incurred during transit.

As Davie & Chiyo operates as a small-batch, made-to-order company dye lot variations can occur. The purchaser understands there may be an acceptable variation of colour between 2-10% from sample dress. The purchaser will be advised of any significant colour variation.

If the wedding or event is cancelled, the person signing this contract is responsible for full payment of all merchandise. There are no refunds or store credits. Any agreement made between the customer and consultant must be written on the invoice and signed, verbal agreements will not be honoured.
Payment
We offer Etsy Payments, which allows a variety of payment options, including MasterCard, VISA, American Express, Paypal, and Apple Pay.
Shipping
PRODUCTION

Your order will be made within 1-2 weeks (2-4 weeks for lingerie, capes, toppers; 20 weeks for bridal dresses and skirts) after the payment has been cleared. Please contact us for rush orders. For shipping times, see below.

SHIPPING

Our shipments are sent through Canada Post.

Regular Mail - The default shipping method, unless otherwise requested. The price quoted in the product listing is for this shipping method. The value of the goods is fully insured, but tracking is not available.

Regular shipping within Canada/USA takes 1-2 weeks.
Regular international shipping takes 2-6 weeks.

Express shipping also available at checkout.

International Orders - Please note that we have no control over how long your customs department holds up your package, nor the fees that may be charged upon arrival of your order.

Shipping Address - Please note that your order will be shipped to the address provided by Etsy (not the one provided by Paypal, if different). If for any reason your order needs to be shipped to another address, please let us know via the "Note to Seller" box during checkout or by contacting us directly.
Additional policies and FAQs
Davie & Chiyo™ graphics, patterns and designs are the exclusive property of Davie & Chiyo™. Copying our products or designs may constitute a misappropriation of our intellectual property. If our work is misappropriated for a commercial purpose, we will commence legal action immediately.