Marseille, France · 17 Sales


Marseille, France 17 Sales On Etsy since 2015

0 out of 5 stars

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DdokStamp is taking a short break


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Sabel on Oct 24, 2016

5 out of 5 stars

Alles super : sehr schön, sehr günstig und sehr schnell - vielen Dank!

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5 out of 5 stars

2 ème commande : en tout point parfait!!! Rapide, soigné, article conforme à ce que je voulais et la créatrice sympa.... Que demander de plus????

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5 out of 5 stars

Qualité de la réalisation; envoi très rapide, joli colis confectionné avec soin, franchement que du ++++ pour la créatrice.

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Shop policies

Last updated on January 16, 2016
These Terms and Conditions (“GTC”) are subjected to French law. They govern the entire relationship between the Elisabeth Krystosiak microenterprise (hereinafter referred to as “Ddokstamp”) and the individuals (hereinafter referred to as “customer”) placing an order on Etsy.

The customer declares that he/she is an individual, non-commercial user, aged at least 18 years old or having the parental permission allowing him/her to buy a product on Etsy shop.
The information provided by the customer when creating his/her account or during the delivery/billing stage must be accurate. Ddokstamp can’t be held responsible for a delivery problem if the information given by the customer is false or erroneous.
The customer declares that he/she doesn’t buy Ddokstamp products for resale.

Article 1: Object
The general sales conditions described below detail the rights and obligations of the Ddokstamp company and its customers as part of the sale of goods. Ddokstamp may modify the GTC at any time.
Any service performed by the Ddokstamp company implies unconditional acceptance of the buyer to these general conditions of sale.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Article 5: Withdrawal period
The customer has a period of fourteen days from receipt of the order to assert his/her right of withdrawal.
Note that the return costs are borne by the customer.
According to the law, the customer has to give up its purchase by sending a registered letter by mail to: Ddokstamp
Elisabeth Krystosiak
58 rue Borde
13008 Marseille

The withdrawal document must include at least the customer’s name and names and the order number.
The items must be returned new along with any documentation.
The items returned damaged, incomplete or in such a state that they are unsaleable because they were depreciated by the customer will be returned to the customer; his/her responsibility may, if appropriate, be engaged. The customer won’t then be refunded.

In case of exercising the right of withdrawal, Ddokstamp reimburses the customer the total amount paid except the delivery charges.
The repayment is done within 14 days from receiving the goods. The repayment is done under the same method of payment chosen by the customer when ordering.
Article 2: Presentation and price of products

2.1 Presentation
The description of products is intended to be comprehensive. However, the microenterprise can’t be held responsible if there are errors introduced or there were omissions. The photographs are not part of the contractual area.

2.2 Price
The prices of products are shown in euros, excluding shipping, and are payable in euros. Shipping costs are shown in the “Basket” stage.
Ddokstamp reserves the right to change prices at any time, but the products ordered are invoiced at the price in effect at the time of the order.
The customer acknowledges that he/she shall perform customs duties depending on the country of delivery. Ddokstamp is based in France, therefore the French Overseas departments, Switzerland and countries outside the European Union are concerned.

Article 3: Order

3.1 Order
Any order confirmed by the customer is a sale contract.
Ddokstamp may invalidate any deemed suspicious order. Ddokstamp may refuse to process the order of a customer with whom there is a dispute on a previous order.
Ddokstamp confirms the order by e-mail; this information contains all elements of the order.
The invoice for the order will be given upon delivery to the customer together with the order.

3.2 Terms of Payment
The payment of orders is made by credit card or PayPal.
Article 4: Delivery
The deadline for delivery varies upon addresses. Legally, it would exceed 30 days since the online purchase date.
Ddokstamp can’t be held responsible for delays in delivery once the order is received by the carrier.
The customer is obliged to check the condition of the package and its content.
If a package is damaged, the customer can notify the carrier when receiving the package and must refuse the package.

Shipping costs do not include tracking. The customer can ask for it before purchase ; fees will be added.
Additional policies and FAQs
Article 6: Customer Care - Customer Service
For any information, question or complaint, the customer can send an email.

Article 7: Information on personal data
7.1: Personal data collection
To ensure order processing and tracking, Ddokstamp must process personal data about the customer. These are the data you have provided when registering your order or contacting Ddokstamp.
Ddokstamp collects and processes these data for the following purposes: confirmation and validation of the order or, if you have expressly agreed to, the sending of the newsletter and commercial offers.
The data may be transmitted to third party providers of Ddokstamp especially for:
Ensuring the proper execution of an order according to the options chosen by the customer when ordering
Fighting against banking fraud
Compiling statistics

7.2 Rights of access, rectification, opposition and deletion
According to the law of 6 January 1978 on Data Processing, Data Files and Individual Liberties, the website is subject to a declaration to the CNIL (National Commission on Informatics and Liberty). Also, the customer has the right to access, rectify, oppose and delete personal data concerning him/her. Any request will be made in writing to the following address: Ddokstamp – Elisabeth Krystosiak - 58 rue Borde - 13008 Marseille, stating his/her full name, email and address. The request must be signed. It must also be accompanied by a photocopy of an ID / passport with his/her signature on it.
The customer must specify the address to which the response must be sent to him/her. The response will be sent to him/her within two months from receipt of the request.

7.3 Cookies installed on your computer
Etsy platform uses cookies. Please refer to the specific conditions of the website.
You may object to the registration of cookies on your computer by configuring your browser.
Warning: the opposition to the registration of some cookies might deteriorates or make impossible your navigation on Etsy website.