deaandbean

Custom illustration for life's milestones & moments

deaandbean is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

deaandbean is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on May 9, 2022

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Thanks for your interest in Dea + Bean Paperie! I'm thrilled you're here. Let's celebrate life one pretty piece of paper at a time!

WANNA DISCOUNT?! It's easy! Share or Pin one of my products on your social media with a link back to my shop. Don't forget to tag me on Insta or FB (@deaandbean)! Or grab a screenshot of your pin on Pinterest and send it to me! Once you've done so, send me a convo to prove it and I'll give ya a discount code!

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
CUSTOM ILLUSTRATION & INVITATIONS/ SAVE THE DATES ETC. - Since most of the products in my shop are completely custom - I do not accept returns or exchanges once work is complete.

For ALL custom products I offer, you will receive a digital PDF proof. This is your chance to catch any errors you see or make changes until you are completely satisfied. After approval of your proof, any errors are you (the customer) responsibility.

Colors vary from monitor to monitor, so it is impossible to guarantee the exact color you see on your screen. Slight variations between what you see on a brightly back-lit monitor and a printed piece and between different printers, are to be expected. If you've ordered a Digital File only - we cannot take responsibility for issues you have with printing yourself or provide refunds for problems printing your file.

PLEASE NOTE: After accepting your final proof, changes will require a fee. Please check final proofs carefully!

CANCELLATIONS - Custom work requires scheduled time be dedicated to fulfilling each order and holds a "place in line" in my order queue. For this reason, cancellations of custom illustration MUST be made within 36 HOURS of placing your order. Cancellations after this point will not be honored.
Payment
I'd be happy to accept any major credit card via PayPal. (Note: you do not need a PayPal account to pay with PayPal.)

Payment in full is required before work begins on custom illustration or invitations. The minimum is 25 for printed invitation/paper goods orders, after that, you may order as many as you wish.
If you are uncomfortable paying the full amount for your full set of printed invitations/paper goods before receiving a proof, you may opt to pay $25 for a proof to be generated, and then pay the full balance before printing begins. Alternately, there is a DIGITAL ONLY option for many of the listings in my shop. You can purchase this option to get the ball rolling and change your order to a printed order after we arrive at a final proof.
Shipping
After final payment is received, turnaround time for printed invitation orders is typically 2-3 weeks, though at extremely busy times, it may extended slightly. If you need your order expedited sooner, rush orders are available. Prints and samples will be shipped within 5 business days from purchase date. Orders that include envelopes may arrive separately, as they are in some cases, shipped directly to you from my supplier.

All orders are shipped through USPS. Unless otherwise requested, orders are sent Priority (allow 2-3 business days in the US for delivery). Shipping times are estimated and not guaranteed by USPS. If you need your order shipment guaranteed, please contact me to upgrade the shipping method to Express. In most cases, shipping charges are calculated for US customers. International orders are welcome (but additional shipping charges will apply)! Arrival time varies by location.

Due to the extra cost of mailing prints internationally, I strongly encourage international buyers to take advantage of the Digital Only option I offer for custom family & pet portrait prints. It is much more cost effective to send the digital file to a local printer near you than paying the high cost of shipping a print internationally.

Once an order is shipped and leaves my possession, I cannot be held responsible for it's whereabouts or delays in delivery, sorry!

Damage to items during the shipping process will be handled on a case by case basis.

Import taxes, customs duties, and/or fees imposed on international orders (outside the US) are the buyers responsibility. I am unable to predict these fees, they vary by location.
Additional policies and FAQs
I am a one person business and try my very best to accommodate orders as quickly as I reasonably can and offer convenient turnaround times. However, I work on a first come, first serve basis with a consistent queue of orders. In most cases, the projected delivery dates on orders are accurate. If you have a pressing deadline that needs to be met relatively quickly, please contact me to discuss a rush order.

For holiday cards and all custom illustration, please be patient. I will have a proof to you as soon as it is ready (usually within 5 BUSINESS days). During the busy holiday season, extended longer than normal wait times are to be expected and will be communicated.

I try to respond as quickly as possible to emails, Etsy messages and edit requests - please be patient. Note: a response to messages sent during non-business days can be expected on the next business day.

All prints are shipped unframed and flat mailers.