Handmade Purses & Accessories on Etsy
DearAvienne's Shop Policies
A warm welcome to Dear Avienne! Please find my shop policies below, which I have written out to ensure a smooth transaction for the both of us.
PAYPAL: Please allow 1-2 business days for me to process & ship your order once payment has been received and confirmed through Paypal.
REDEEMING A DISCOUNT:
Simply enter your discount code upon checkout in the box provided.
RECEIPTS / INVOICES:
Once you make a purchase, you will automatically receive an email with your receipt from Etsy, and another from Paypal. I do not include a paper copy of your receipt when shipping, but if you need one you can always log in to either account to view and print.
Handbags ship Priority Mail for packages, which USPS estimates takes 3 days in the US. Clutches and accessories ship in a plastic coated (weather proof) bubble mailer via USPS First Class which is estimated 3- 5 days in the US. You can always upgrade to Priority mail, just contact me for a quote with your location/zip code.
YOUR SHIP TO ADDRESS: Please confirm that you're entering the correct ship to address. If I have any questions, I'll wait until they are answered to ship your order so that I know it's going to the right place!
GIFT PACKAGING & SHIPPING:
I can ship directly to a lucky friend or family member- just confirm the name and address are for a gift recipient so I know it's not a mistake! Also, since I don't include invoices or receipts in the package, if you'd like a note included so your gift recipient knows it's from you, please let me know what it should say in the Notes to Seller as well.
International shipping is available upon request, please contact me with your full shipping address so that I can give you a quote prior to purchasing.
Refunds and Exchanges
Let me know of any shipping damages within 48 hours of delivery.
If you are unhappy with your purchase, please contact me within 7 days after you have received it so I can work something out for you. Remember, I'm happy to answer questions, so if you're not sure about something before you order, just ask!
Additional Policies and FAQs
Contact me by clicking the "contact" link at left to send an Etsy convo, or you can email me at dear.avienne [!at] gmail.com
Last Updated September 11, 2013