We ship once a week, every Friday at 4pm PST from California, USA.

If your order is estimated to ship on a Mon-Thurs, it will ship the Friday of that given week. Please take this into account when ordering for a special event. If you need by a specific date, we recommend that you contact us first for date approval.

Ex. Estimated Ship Date 9/14, your order will ship that Friday 9/16

Our current turnaround time is as follows: 3 weeks before shipping for most signs including personalized laser signs. Customs can take up to 4-6 weeks before shipping.

We offer three types of shipping services: USPS Priority Mail (2-3 day delivery, though this cannot be guaranteed) for smaller orders. USPS Select Ground and FedEx Home Delivery for large orders (2-9 business day delivery).

We are not responsible for shipping costs when provided with an incorrect address. Please be sure to double check your mailing address when placing your order. All orders are automatically shipped to the address provided in your order. If item is shipped to an incorrect address, buyer is responsible for re-delivery costs.

Dear Heart Signs is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs regulations, or any other unforeseen factors. If you have any questions about meeting a specific deadline, please messages us first.

All custom and personalized sales are final. We currently do not offer refunds for personalized and custom signs. However if we made a mistake and you are unhappy with your purchase we would be more than glad to fix our mistake and/or exchange your sign! Please contact us no later than 5 business day upon delivery.

Cancellations or refunds might be available for non-custom orders. Request must be received within 24 hours after purchase.

All items ship via USPS Priority Mail and FedEx Home Delivery. We are not responsible for damages during delivery or shipping to an incorrectly provided address. If item was damaged, please take pictures and send them to me right away so we may begin the claim process.

Please note that in the case of an exchange, customers are responsible for any additional shipping costs incurred.

***FAQs***

-Wood signs-

1. Do you offer custom signs?

YES. If you can dream it, we can do it. Take a look around our shop! If you like what you see, shoot us a message with your requests and size desired, and we will take care of the rest!

2. Sizes. Do you use specific sizes? Do you offer custom sizes?

For the most part, you will find some similarity in the sizes that we offer in our shop. Like 4x19, 13x16, or 13x20. BUT if you have a specific size in mind, we would be more than happy to work with your requests! We can any create any size between 3.5 x 3.5" up to 48x48".

3. Do you offer large signs?

Yes! We offer any size up to 48" x 48" or 4x4'

4. What are your prices?

Each custom request is unique and pricing will ultimately be determined by the following factors:

Size, Amount of Lettering, non-3D or 3D, and if mixed media is requested.

If you have a specific budget on hand, feel free to let us know and we would be happy to provide options.

5. Do you work with different fonts?

Yes! We do have a couple of fonts that we normally work with but if you have a specific font in mind, or would like to use your own lettering, let us know!

6. Finally, could you recreate this exact sign from this artist or seller?

Let me be super honest with you. NO.
We take pride in our originality and integrity.
While we are known to be a versatile shop open to customs, we will not copy another artist. We are more than happy to use all of the ideas and quotes that you bring to the table, and create something ORIGINAL and TRUE to our own style and design. And we thank you for allowing us to do that and supporting Dear Heart Signs.


-Wood cutouts-

1. What is the difference between MDF & Birch wood?

- Mdf is actually more of a fiberboard than wood. It is still considered wood, but it does not have the same grain and natural texture as that of birch or pine wood. This material cannot be stained but it is the best option if you'd like to have your piece painted.
-Birch wood is natural wood and has grain lines, knots, and natural wood textures. We always sand birch down completely to provide a smooth and sleek texture and it looks great natural. This option can also be painted, and it is the best option if you'd like to have your piece stained {{dark walnut, special walnut, or weathered gray}}


2. What is the largest size you offer?

-The largest size we offer is 48" wide. Height will vary depending on the name or word. We might be able to go a little bit bigger than this, but again it would depend on the name or word that you are requesting.

3. Can you do quote cutouts?

-Yes! If you know the size of the space you wish to fill with your quote, please feel free to send us a message. For example, you want to fill a wall that is approx 36" x 24". We can cut out a quote to fill those dimensions.

4. I want a custom wood cutout. What are your prices?
Prices vary depending on the following factors: Size, material, thickness, color, and special requests. If you don't find what you are looking for in our shop, feel free to send us a message for a custom quote!

7. Can you paint it for me?

Of course! You can choose from any color in our guide, or if you have a specific color in mind, feel free to send us a message!