dearpumpernickel

Bird Art and Works on Paper

Hamburg, Germany On Etsy since 2010

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

dearpumpernickel

Bird Art and Works on Paper

Hamburg, Germany | 1,856 Sales

dearpumpernickel is taking a short break

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Note from shop owner DEAR ALL, CATHERINA IS TAKING A SHORT SUMMER BREAK AND WILL BE BACK 7.7. THANK YOU AND SEE YOU THEN!

Note from shop owner

Last updated on Jun 28, 2020

DEAR ALL, CATHERINA IS TAKING A SHORT SUMMER BREAK AND WILL BE BACK 7.7. THANK YOU AND SEE YOU THEN!

Catherina Türk

Contact shop owner

Catherina Türk

Reviews

Average item review
5 out of 5 stars
(365)
See reviews that mention:
quality 24 shipping 68 customer service 32

About dearpumpernickel

Sales 1,856
On Etsy since 2010

Fragile Creatures

Hi, I am Catherina from Hamburg in Germany. I paint very soft and tender watercolors of birds and other creatures I love. I graduated with an MA in Fine Art from Chelsea School of Art in London, but after almost eight years in London I am back in my beautiful hometown Hamburg now where I live and work. At Art School, I built these huge Installation works out of found materials. They were large yet very fragile, and always temporary. The birds were part of the work in those days but soon took on a life of their own as I discovered my love of watercolor painting. I love animals and the natural world, without them, my work would not be there!

Around the web

Shop members

  • Catherina Türk

    Owner, Creator, Customer Service

    I am an artist living in Hamburg, Germany. I have a degree in Fine Art from Chelsea School of Art in London where I studied sculpture, but I have fallen in love with watercolor painting and the birds who's soul I try to capture with paints!

Production partners

  • Fine Art Printing Company

    Germany

    For the production of my prints, I have a wonderful partner here in Germany who makes sure all the tiniest, subtlest details of my paintings are reproduced perfectly. Many people do not believe they are prints and not originals!

Shop policies

Last updated on August 21, 2017
Welcome to dearpumpernickel's shop policies page.

A word about my prints: all are professionally produced inkjet prints, reproduced from original drawings and paintings, using Epson Ultra Chrome Pigment archival inks, the best on the market today for perfect and rich reproduction to the smallest detail. My original paintings and drawings, as well as most of my prints, are done on heavyweight and acid free museum quality Hahnemuehle artist's papers which last many lifetimes. Each painting/print comes wrapped very pretty in soft tissue paper and is packaged in a sturdy cardboard envelope with extra cardboard backing.
Enjoy!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Returns and exchange details
Refunds and Exchanges:
I will try and get everything to you in perfect condition and as quickly as possible but if you find any problem with your dearpumpernickel item on arrival or if it appears to be delayed, do not hesitate to get in touch and I will do my best to solve it.
Payment
You can pay by direct checkout or by PayPal – you do not need a PayPal account in order to do this: when you check out, just click the “Pay by PayPal” button and you will be forwarded to a secure page that gives you the option to pay using debit- or credit card. Thank you!
Shipping
I will always package with great care. The Shipping costs stated below cover postage and packaging. I always send by standard delivery, German post. If you would like to upgrade to recorded delivery in order for the item to be trackeable, please let me know. It may take from a few days to several weeks to ship from Germany Overseas, and I cannot be held responsible for postal delays due to busy periods like holidays, custom offices or postal strikes.

Purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country.
Additional policies and FAQs
Catherina Türk
Tarpenbekstraße 141
20251 Hamburg
catherina2 [!at] gmx.de
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.


Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Catherina Türk, am the data controller of your personal information. If you have any questions or concerns, you may contact me at catherina2 [!at] gmx.de. Alternately, you may mail me at:

Catherina Türk, Tarpenbekstraße 141, 20251 Hamburg, Germany