Returns: We've never had anyone on etsy ask for a refund, so we haven't needed a formal refund policy. If you in any way aren't satisfied with your purchase let us know and we'll work out a refund or exchange.
Postal Mishaps: Once in a while a package will get lost, mangled, or stolen on its way to you. While we officially deny responsibility for this kind of thing, please let us know if your item hasn't arrived or arrives damaged and we'll see what we can do. Missing items are often returned to us due to having an undeliverable address (reminder: make sure your etsy address is up to date.) If this is the case, we will be happy to reattempt shipping provided a new address and payment of shipping costs.

We accept payment through Etsy Checkout and PayPal only.

Shipping: Your purchase will usually be shipped within 2-3 days. Pins, jewelry and other small, inexpensive items are sent via USPS First Class mail in sealed bubble envelopes. Other items will have the shipping method noted in the description. If there is any delay in shipping you will be notified via email -- so make sure the address in your etsy account is up to date! Custom work may take longer to ship, but this will also be noted in the listing.

Upgrades: Contact us *before* you make your purchase if you need rush shipment, express mail, insurance, tracking, or any other shipping upgrades.

International: We will ship internationally on a per-customer basis. Again, please contact us *before* you order if you do not live in the United States.

We also make custom pinback buttons in bulk at a wholesale rate starting at a quantity of 50 pins. Contact us for details.