Deco Haus

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Shop policies

Last updated on March 13, 2011
Thank you for visiting the Deco Haus shop on Etsy!
The items featured in my shop are all genuine used vintage items.
Some are more than 80 years old! There is nothing 'brand new' or in mint condition, unless otherwise mentioned in the item description.
Vintage items have unique characteristics, and I do my best to list all of the item features, and any minor flaws so you can be completely comfortable with what you are buying.
I can send you additional images of an item and answer as many questions as you wish prior to your purchase.
I know these things are important when buying vintage on-line.
I do not sell any items in my shop that are not worthy of my own collection.
I do not sell broken or damaged items.
Please read my policies carefully before you make a purchase.

Accepted payment methods

Returns and exchanges
All sales are final/no refunds.
However, if you are extremely dissatisfied with an item, please convo with me so we can resolve any issues and arrange for a possible item exchange.
You must contact me within 48 hours of receiving your item.
Return shipping of any item will be covered by sender and not refunded by this shop.
Thank you very much for your understanding.
All payments are handled through PAYPAL only.
If you purchase an item, payment is expected within 24 hours.
If no contact is received from you within 24 hours, the sale will be considered void and the item will be re-posted to the shop. Your email address will need to be confirmed.
I cannot hold items.
Thank you for your understanding.
Shipping is within United States only.
Items will be shipped as soon as possible via USPS or UPS.
Shipping costs are a flat rate, based on size and weight, and also include cost of packaging materials. All items will be expertly packaged to avoid damage.
If you are purchasing multiple items, I can provide reduced shipping charges.
If you wish to have insurance, please contact me before you complete payment and I can adjust shipping costs accordingly.
Once an item has shipped, I will not be responsible for lost or damaged packages if they have not been insured.
Additional policies and FAQs
If you have any questions about any items, or my shop policies, please feel free to email me at:
decohausshop [!at]