DeCumiDesigns

Nature, animal and wildlife jewellery.

Alnwick, United Kingdom · 4687 Sales

DeCumiDesigns

Nature, animal and wildlife jewellery.

Alnwick, United Kingdom 4687 Sales On Etsy since 2013

5 out of 5 stars
(918)
Debi Cummins

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Debi Cummins

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Reviews

Average item review
5 out of 5 stars
(918)
View all 918 reviews

About

Shop policies

Last updated on June 1, 2018
Hello, I'm based in the UK and ship Worldwide from Monday to Friday.
I need time to make your order, please allow 1-3 business days for production.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 4 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
If you would like to return an item for refund please contact me within 14 days of receipt. You may cancel your order for return by sending me a message by the Contact Seller button in my shop or alternatively you can use this form.

http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf

Goods should be returned within 30 days following your cancellation notice.
A refund for the value of the goods only will be made when I receive them. You will also need to pay the returns shipping fee.

If an item is received by you that is damaged and we ask you to return it, we will refund your shipping costs.

All refunds will be made via the method you paid by.
Payment
Orders are shipped Monday to Friday within 1-3 business days of receiving payment, which can be made by Credit Card, Debit Card, PayPal or Etsy Gift Card.

I ship worldwide by mail and the standard shipping fees are listed within the page of each item. There is no extra charge for purchasing more than one item.

In addition, you may purchase a shipping upgrade as a supplement on top of the standard shipping fee. If applicable, simply choose this when checking out.

Within the UK this is for either Royal Mail Signed for 1st Class, or Royal Mail Special Delivery which is guaranteed next working day delivery.

For International orders this is for 'Express Airmail Tracked' which gives you a tracking number and insurance.

An e-mail will be sent to you confirming that items have been posted and containing any tracking numbers if applicable.
Shipping
Allow 1-3 business days for me to make your order,

Delivery timescales following production are approximate:
Average arrival time (subject to Custom/Border control release where applicable)

UK 1st Class Post 1-2 business days
Europe EU by Standard Airmail 3-7 days
Europe Non EU by Standard Airmail 7-14 days
USA, Canada, Australia, NZ by Standard Airmail 2 weeks.
Hong Kong, Singapore, Japan by Standard Airmail 2 weeks
Rest of the world, 2-6 weeks.

CUSTOMS DUTY FOR INTERNATIONAL AND NON EU COUNTRIES ONLY.
You may or may not have to pay customs fees, but where due they are payable by the customer.

All countries have a value limit you can import before paying customs duty.
Please check what your own country's import allowances are before ordering as they vary from country to country. If you are not sure I can give you guidance, else Google search for Duty Calculator.

This does does not apply to countries within the EU. You may order any amount and you will not pay any custom fees.
Additional policies and FAQs
Items which have been customised are non refundable unless it is fault of mine.
Privacy
I Debi Cummins am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name and delivery address from Esty. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. I do not receive you email address, so if I need to contact you about your order it will be via Etsy's Contact Buyer/Convo system.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Etsy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.