Dedriannes

Making The Customer the Priority

Plattsburgh, New York 446 Sales On Etsy since 2013

5 out of 5 stars (181)

Dedriannes

Making The Customer the Priority

Plattsburgh, New York | 446 Sales

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Dedrianne Hartgers

Contact shop owner

Dedrianne Hartgers

Announcement    We are a family owned business. We are both veterans and we home school. Our

experience has helped us better understand the skin, for we have lived all over the

United States and have experienced extremely dry weather in the Southwest and

the four seasons here in Plattsburgh, N.Y.

Natural ingredients, made as close to our shop as possible are used in every

product. Organic flavorings in our lip products, our lotion bars and body butters

make our products best for the skin. Our customization of our products for clients

makes our products special.

If you need a sample or have a question please contact us.

Dedrianne, Carlos & Alexander

Announcement

Last updated on Mar 31, 2019

We are a family owned business. We are both veterans and we home school. Our

experience has helped us better understand the skin, for we have lived all over the

United States and have experienced extremely dry weather in the Southwest and

the four seasons here in Plattsburgh, N.Y.

Natural ingredients, made as close to our shop as possible are used in every

product. Organic flavorings in our lip products, our lotion bars and body butters

make our products best for the skin. Our customization of our products for clients

makes our products special.

If you need a sample or have a question please contact us.

Dedrianne, Carlos & Alexander

Reviews

Average item review
5 out of 5 stars
(181)
See reviews that mention:
quality 8 shipping 23 customer service 13

About

Where we started!

Dedrianne's has been in business and is family owned and run; since 1997. Over the years we have developed an extensive knowledge of herbs and how to treat skin conditions. Dedrianne's has an on-going list of products that can be custom made for you in our shop. We use organic products as much as possible while supporting the local economy.

Our travel lotions are manufactured in large cooking vats over burners like you would if you were canning large quantities of food. The ingredients are brought into the shop in large 50 gallon pails, organic oils when at all possible are obtained from companies in the United States. Almost all our oils come solid below 76 degrees Fahrenheit so they have to be cut and measured by hand into the large pots. We obtain beeswax from the United States and preferably as close to our shop as possible for quality and support of our local economy.

Once the oils and beeswax are measured the burners are put on low and a slow melt starts while the batch is stirred to insure evenness of ingredients. Once the ingredients are melted the large pots are stored to cool over a 24 hour period. The next day the base batches are tested for quality. Now the base batches are ready to fill orders. We fill in 10, 20, 50, 100 and 1,000 bar batches.

Our clam shells are custom made in the United States. We lay them out side by side on clean stainless steel surfaces while base batch is being measured out and fragranced according to the order. Once the base batch is ready it has to be poured quickly but at a low temperature and laid to cool for 10 minutes. The clam shells are cleaned and closed.
After the pour is complete and clam shells closed they are wiped down one final time and labeled.

*Our body butter are manufactured the same way but with less beeswax than the travel lotion bar.

Every product we create and carry is made in this method; hands on, no computers or large machines putting people out of work. These products are made in the United States to support the economy in the United States. Quality ingredients and pride in our products is a must.
Any questions please contact us.

Please check our our link to see how the bar is meant to be use. We aim for the purest, and most honest product we can produce.
https://www.facebook.com/video.php?v=888669061151023&l=1980016013274849863

Around the web

Shop members

  • Dedrianne Hartgers

    Owner

    We've been studying herbs since 1997, applying our knowledge to our products since opening our shop. We do not appear at craft fairs for we would rather have a one on one relationship with our clients. Please check out our store at www.dedriannes.net

  • Carlos Burgueno

    Shipper

    My faithful husband and friend, excellent in business.

Production partners

  • Poozart

    Alamogordo, NM

    Debra Wills Smith is truly the best soap maker and has been working in her field for 25 years. Since we have no desire to make soap ourselves Poozart makes and packages their soap for resale to us.. We buy from her company in bulk and resell it to you. Truly a privilege.

Shop policies

Last updated on October 1, 2018
Welcome to an adventure in taking care of your skin. Healthy skin is easy and a pleasure. We think simple in our ingredients list. Less IS Better!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
  • Money Order
  • Check
  • Other Method
Returns and exchanges
I gladly accept exchanges
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
We will replace an item if received within 30 days for a like item. If an order arrives missing something please call within 3 days and item will be shipped out at our expense.
Payment
We also accept checks and money orders.
Shipping
Orders will be shipped no later than five days after payment within the United States and depending on how customized your order is. If you want to order in bulk please contact us allow for 2 weeks mimum for shipment in the United States and 3 weeks overseas. If you require insurance on a shipment please let us know and that will be added with cost paid by buyer.

What happens when you request a shipping quote from us?

Firstly, we are happy to provide you a quote once you have completely submitted an order on line, in person or on the phone.

We do not provide quotes without an order.

We will then email you a quote based on the estimated weight and size of the order. We will give you as many options as possible, including the least expensive (often the longest shipping time) and the quickest method (often the most expensive).

Shipping quotes are estimates and may change.

The factors of shipping charges

Weight and dimension:

We have more flexibility with weight and dimension of your shipment to get you the best quote. When we give you a quote, it is always based on what we can best do for you and your order!

However, you should know that your best shipping prices will squeeze in Flat Rate envelopes (either USPS or FedEx) (From $24 USD to $29 USD).

If your order is bigger, we will try to squeeze it into a Flat Rate Box. We can do that up to 20 pounds. The flat rate box costs about $78 USD.

Insurance will be paid by the customer no matter the shipping method used.

Timing:

Orders shipped by Priority Mail generally take 6 – 10 business days to reach their destination country. Expedited and FedEx shipments could reach their destination country in as little as 3 days.

Other things to consider

Duties and Taxes: Duties and taxes assessed by your government will be your responsibility.

* USPS Global Priority Mail does not include tracking or insurance. If you choose USPS Global Priority Mail you are responsible for lost or damaged shipments. Dedrianne's will not replace lost or damaged shipments shipped via USPS Global Priority Mail *

Customs: We work with the highest integrity and so will not mark packages as gifts.
Please keep in mind that orders including plastic containers can be bulky and can be easily damaged. We will pack them the best possible but we recommend insurance on all packages, domestic and international.
Additional policies and FAQs
If you do not see a scent or essential oil listed please e-mail or call us and we will be willing to make our lotion bars customized for you within reason.

If you want to receive tracking numbers for your shipments we do require you provide an e-mail.