DeepMidnightPerfumes

We regret that we CANNOT accept returns or offer refunds on perfume oils and bath or beauty items. Federal law dictates that we must destroy all returned items to due to FDA regulations regarding hygiene and bath and beauty products. We are a small, indie perfumery and we simply cannot absorb the cost associated with destroying product. Every product you receive is filled fresh for you, and only you. Perfumes and scents are very personal to the individual and each person's body chemistry is different.

We ALWAYS recommend buying samples BEFORE purchasing a larger bottle to avoid buyer regret, especially if you are new to Deep Midnight Perfumes or are unsure of the scent you would like to try. Therefore, we do NOT give refunds or re-ship product unless an error on our part has occurred (i.e we sent wrong item out, etc.). Thank you for your understanding!

~~ We accept PayPal and major credit cards. We are sorry, but we DO NOT accept checks or money orders. Payment is in advance and in full.

***DEEP MIDNIGHT PERFUMES RESERVES THE RIGHT TO CANCEL ORDERS AND ISSUE REFUNDS FOR ANY REASON.*** If you are rude or abusive as a customer, in private, on Etsy, or in public forums, try to run scams, break our copyright or IP regulations in any way, Deep Midnight Perfumes has the right to cancel your order, issue a refund, and refuse future purchases from you.

~~ CUSTOMERS CANNOT CANCEL ORDERS ONCE THE PRODUCT HAS SHIPPED. THANK YOU.

~~Your full name is required on your shipping address. Deep Midnight will NOT ship to an address that does not have a customer's full name attached to it. Please do not use initials, your name of your business or leave off your first or last name. Your order will be cancelled if you do not provide these.

~~ Shipping times vary due to the seasons. Each bottle and vial is filled from the small batch decant FRESH FOR YOU, please allow at least 5-7 BUSINESS days before shipping. We always notify customers of parcel shipment.

~~ Shipping is through USPS first class mail and International First Class Mail. Please see the shipping charts in each listing. First class mail to the USA takes between 2-5 business days for delivery AFTER WE SHIP OUT. International times vary by country and take between 10-21 business days. When ordering during the Holiday Seasons, please take into consideration additional length of shipping times.

~~ Once your order leaves our place of business, Deep Midnight Perfumes is not responsible for what the post office does with it. After we turn it over to the US Postal service, it then becomes their property until they deliver it to you. We ship orders on or before the shipping due date. Deep Midnight is not responsible for orders lost in the mail by the post. Please do not leave negative feedback for the shop based on a post office problem, in fact that is against etsy buyer feedback policy if you do.
All packages are sent with a USPS tracking number. Thank you.

~~ Deep Midnight Perfumes is NOT responsible for the customer providing an incorrect shipping address through etsy and paypal. Customers MUST provide the correct shipping address, we will not be responsible for orders going to the wrong address due to customer error.

~~ Items are packed VERY carefully, however the post office is not always gentle. With that it mind, Deep Midnight Perfumes is not responsible for your package in any way once it leaves this facility. If you feel you need insurance for your package, please contact us to arrange this prior to shipment. It is the customer's responsibility to pay for and request insurance.

~~ International Customers: Please do not ask us to lie on customs forms. We will not do that; it can put our business in jeopardy. We are also not responsible for problems with customs in your country or any duty or customs fees you must pay. Customs fees are the sole responsibility of the customer or purchaser.**

~~ WE MAY REQUIRE SIGNATURE DELIVERY FOR PACKAGES SHIPPING TO A PLACE OF BUSINESS OR OTHER NON PRIVATE RESIDENTIAL ADDRESS. THE ADDITIONAL COST WILL BE THE CUSTOMER'S RESPONSIBILITY.

~~Regarding Free Samples: You may choose ONE free sample with each item ordered. If you do not choose one OR if you indicate in the dropdown box you want to choose one and yet do not, we will choose one for you at the time we fill your order. *You will not be contacted if you do not choose your free samples.* Free samples program is subject to change at any time at our discretion.

~~ FEEDBACK and REVIEWS: Customers are very important to us! Catrianna loves helping them, communicating with them, and she want all her customers to be satisfied and happy ones! If anything is amiss with your order, contact us BEFORE leaving feedback or reviews.

~~ Please REMEMBER that buying perfumes online is not the same as testing them in a store. If you are unsure of a scent or scents the shop advises purchasing a sample set before buying large bottles. Perfumes are a very personal item, and when ordered online you can never be sure of how it will smell with your body chemistry. Even though Catrianna does her very best to give accurate descriptions of scents and notes, everyone's chemistry and perceptions of scents is different. We have and always will endeavor for the highest quality, value and best service around!

~~ We would like to respectfully request that customer Feedback be left on the ENTIRE experience, quality of the product, level of service, communication, packaging, etc., even if the perfumes were not a fit for you or your body chemistry. Feedback is important to shops and Catrianna is very proud of her five star history. This business that she has built with quality, care and love is her livelihood and her joy and she wants to share that with her customers in the best possible way. Maintaining the highest level of products and service for her wonderful customers is her top priority.


With Gratitude, Joy, and Love---- Catrianna of Deep Midnight Perfumes :)

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~~ PREGNANT OR NURSING WOMEN: Please check with your doctor before using products containing essential oils if you are pregnant or nursing. Some essential oils should not be used at that time. We currently do not use essential oils that fall into that category or are a high quality fragrance oil substitute, but please use common sense if you are pregnant or nursing. NEVER AT ANY TIME SHOULD THESE OILS BE TAKEN INTERNALLY BY ANYONE.

~~ Some individuals are very sensitive to perfumes and as such it must be noted that even though all ingredients are of the highest quality, and skin safe, an allergic reaction may occur. In buying the perfumes, you as the customer acknowledge this and will not hold Deep Midnight Perfumes or its agents liable.

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IMPORTANT: TERMS OF USE: Deep Midnight Perfumes

~~ Copyright 2010-present Deep Midnight Perfumes All Rights Reserved. The product descriptions, notated photographic images, logos, banners and product/label designs are the intellectual property of “Deep Midnight Perfumes” and may NOT be reproduced in any way without written consent from Deep Midnight Perfumes.
Legal Action WILL be taken if copyright and IP regulations are broken.

~~ Deep Midnight Perfumes are for the individual personal use of customers. OTHER RETAIL SHOPS AND BUSINESSES may not re-sell, re-bottle, or redistribute the perfumes in any form, without the express written consent of Deep Midnight Perfumes.

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~~ Custom Perfumes: As of July 2013, Catrianna is no longer taking ANY custom orders (due to the high volume of sales and the many new scents she is creating for the shop), except for the individuals and businesses that already have a pre-contract with me for officially licensed book perfume projects. Thank you for your understanding.

~~ Wholesale: We are sorry but Catrianna does not wholesale her perfumes. As a sole proprietor she does not mass produce her perfume blends, nor do her bottom line business costs and production times provide this availability.

~~ Consignment: Local shops and boutiques only. Requests are taken on a case by case basis and current season and work load in my shop.

~~ Occasionally perfume formulations may change slightly due to supplier changes. Major formulation changes will always be notated in the listings.

Please read "ABOUT DEEP MIDNIGHT PERFUMES" for more information on Catrianna's process and how she has come to do what she loves.

http://www.etsy.com/shop/DeepMidnightPerfumes/about