delalmabakery

Del Alma Bakery

12 Sales

delalmabakery

Del Alma Bakery

12 Sales On Etsy since 2008

0 out of 5 stars
(8)

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delalmabakery

Reviews

No reviews in the last year

Anonymous on Jun 19, 2009

5 out of 5 stars
Verified purchase

delicious cookies! and arrived promptly. thanks so much!

Anonymous on Jun 15, 2009

5 out of 5 stars
Verified purchase

Anonymous on Jun 10, 2009

5 out of 5 stars
Verified purchase

oh my! These are definately not your average crispy treats. We were fighting each other to open them up. SO delicious. Love the patriotic stars. I can't say enough about these treats. You'll never go back to "ordinary" again after trying these. My faves are the triple crispy treats; vanilla,PB AND chocolate.....heaven. Thanks so much :O)

View all 8 reviews

Shop policies

Last updated on March 16, 2011
Welcome to the Del Alma Bakery policies page! Here you'll find information on all policies and any information you might need to know. If you have any questions or require assistance, please feel free to contact me.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
* PAYMENT METHODS *
Payment is accepted via PayPal or Google Checkout.
You do not need a PayPal Account to pay for your items through PayPal. You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

* PAYMENT TERMS *
Payment is due within three (3) business days of the order being placed. Items which are not paid for within that time frame will be re-listed and negative feedback will be left if a failure to respond to e-mails after the 3 day period occurs. Orders will not be shipped until payment is received in full.
Shipping
* CARRIER & TIME FRAME *
All items are shipped via USPS Priority Mail and arrive within 2-3 days of shipping. If you require overnight delivery, it is then shipped using USPS Express Mail for additional fees.

* GIFT ORDER SHIPPING *
Gift orders can be shipped straight to the recipient. Please leave their name and address in the "ship to" field and leave me a note so I know it is a gift order.

* INSURANCE & PACKAGE TRACKING *
The USPS does not insure edible items, therefore insurance will not be offered. Del Alma Bakery automatically receives online tracking with all shipments, usually you will get an e-mail from PayPal with that information for you to track. If for any reason you do not get this e-mail, feel free to message me and request the information.

* INTERNATIONAL SHIPPING *
Please be aware that there can be a delay of up to 6 weeks via Customs for your package to be delivered to you. Customs may also charge you extra taxes on your package. These are not always the case however please be aware. Any charges or taxes charged by customs are your responsibility.

* LOCAL DELIVERY *
Items delivered to the Huntsville/Madison, Alabama area can be delivered for a small fee instead of postal shipping. If ordering items that are non-local only items, such as cookies, please wait until a revised invoice is emailed to you before proceeding with payment. Leave a message in your notes section if items are to be delivered locally.

* LOST PACKAGES *
All of our orders are sent with confirmation of delivery on our packages. Lost or damaged packages need to be addressed with the United States Postal Service however we will do our best to help you resolve the matter.

* PACKAGING *
Items are shipped using a USPS box which is made from recycled items. Items are packaged using eco-friendly cellophane bags for freshness and wrapped in tissue paper that is not only made from recycled materials but can later be reused or used to add color to homemade paper! If items are delicate they are also packaged in a white pastry box. I reuse packaging materials, such as packing peanuts and bubble wrap that are in good condition and come from shipments I have received.

* SHIP-TO ADDRESS *
Del Alma Bakery will automatically ship to the address provided to me during Etsy Checkout. If your PayPal and Etsy addresses vary or it is a gift shipment, please indicate in the notes section of your order which address is the correct address.

* SHIPPING DAYS *
Del Alma Bakery ships Monday to Thursday to ensure freshness of edible items.

* SHIPPING UPGRADES/RUSH SHIPPING *
If you need a rush order please contact me so we can get the correct shipping price for overnight or next day delivery from the USPS. USPS Express shipping fees are extra and depend on the area the package is going to. There is a $15 Del Alma Bakery rush order fee to have your order rush created.
Refunds and Exchanges
* CANCELLATION *
If you need to cancel an order for any reason please let me know within 48 hours of the order. All orders canceled after the 48 hour period are subject to a 40% charge.

* REFUNDS *
At this time Del Alma Bakery does not offer refunds on edible items and for this reason only items that will maintain freshness are shipped.
Additional policies and FAQs
* ALLERGY WARNING *
Del Alma Bakery edible products are made in a kitchen which also uses milk, wheat and nut products. Del Alma Bakery products are a homemade product.

* COMPLETION TIME *
Orders are filled 5 business days from placement of order and are always made fresh to order and shipped fresh. If you need to have your order rush created there is a $15 rush fee along with expedited shipping rates if expedited shipping is necessary.

* CUSTOM ORDERS/LARGE ORDERS *
Del Alma Bakery is more than happy to create a custom or large order to accommodate your needs. Items can be customized and individually packages. Please contact me to discuss your individual needs.

* RIGHT TO REFUSE SERVICE *
Del Alma Bakery reserves the right to refuse a sale to anyone with a history of negative feedback and/or malicious behavior towards other Etsy members.

* WHOLESALE ORDERS *
Del Alma Bakery is happy to fulfill wholesale orders. Items will be individually wrapped and will include a label with ingredients listed as well as the Del Alma bakery logo and url. Please contact me to discuss your wholesale needs.