DeLaLunaUS

De La Luna

Los Angeles, California On Etsy since 2014

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

DeLaLunaUS

De La Luna

Los Angeles, California | 821 Sales

DeLaLunaUS is taking a short break

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Note from shop owner VACATION ANNOUNCEMENT:
To our lovely customers! We'll be on a short vacation from 10/6 through 10/13.

Thank you for understanding!

Note from shop owner

Last updated on Oct 5, 2020

VACATION ANNOUNCEMENT:
To our lovely customers! We'll be on a short vacation from 10/6 through 10/13.

Thank you for understanding!

De La Luna

Contact shop owner

De La Luna

Reviews

Average item review
4.5 out of 5 stars
(156)
See reviews that mention:
quality 11 shipping 27 customer service 22

About DeLaLunaUS

Sales 821
On Etsy since 2014

It all started in LA.

A little over a year ago, in the December rush of shopping for Christmas presents and attending holiday parties, my jewelry company was born. Making my gift list, I wanted to give my closest friends something thoughtful and very personal. I fell in love with these delicate hand chains made of gold and diamonds but the thought of spending over $400 a piece was unrealistic. Then it hit me, the hand chains were simple. I could definitely design my own pieces and make them myself. I took a trip to the Downtown Los Angeles jewelry district and bought 18k Gold plated chain and Swarovski crystals at a little bead shop off of 8th Street. That day I created the Soulmates hand chain for the friends that turned into family.

After the New Year, as events began to die down, I took a look at my credit card statement and all in all I spent a little over $1,500 on gifts and making appearances at holiday gatherings. Then I thought, wouldn’t it be nice if I could make more jewelry to pay that off? So I took to Etsy to test it out. I designed a few more hand chains and in keeping with the bohemian meets chic theme, I made some head chains as well.

I love the elegance of open back dresses and unexpected details. Think about making a stunning entrance and leaving a lasting impression.
So I created a few back necklaces for those oh so special occasions. At that moment, I decided to call the shop “Made With Love In LA.” The pieces were created for people I love and they were made on my desk, in my house, in Silver Lake Los Angeles, CA. I didn’t have the budget to hire a model, so one of my closest friends agreed to model for me. It just so happens that she’s a blogger and a renowned stylist. I then posted the Moon & Stars back necklace on Pinterest, and honestly, the rest is history. My original goal was to pay off that $1,500 and be done with it. I didn’t realize that with this one photo, I would eventually ship pieces to Australia, London and Paris. I never imagined that brides from all over the world would chose my piece to wear on the most important day of their lives. For that I am forever humbled and grateful.

I realized I should probably do something real with this Etsy shop when the Moon & Stars back necklace made it into UK’s Perfect Wedding Magazine, Brides of Oklahoma Magazine, 100 Layer Cake Blog and several others with no effort whatsoever on my end. I then registered the business under a new name, De La Luna. It’s half my last name and a small tribute to the one piece that started it all.

Check out photos from how it all began on our blog!
http://delaluna.us/it-all-started-in-la/

Shop policies

Last updated on February 11, 2020
WELCOME TO DE LA LUNA!

De La Luna specializes in high quality yet affordable delicate jewelry.

Please find yourself an elegant piece to wear to that special occasion or jewelry to make each day special.

We can also create that piece you've been dreaming about. Ask about creating a Custom Order!

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BLOG: http://delaluna.us

We just started a blog! We're working on some gorgeous content and a brand new campaign for our 2016 collection! We'll also showcase our jewelry being worn on real customers. It'll be your new source of inspiration!

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PRODUCTION TIME

All of our jewelry is made to order by hand in Los Angeles, California USA <3 Current production time per piece is 1-2 business days, if not same day. Please note that production time does not include shipping time.

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SHIPPING

After your piece is made, we ship all orders via the United States Postal Service and provide tracking numbers once the item is on it's way! Please note that shipping time does not include production time. Production time averages 1-2 business days.

If you need your item by a specific date, please be sure to send us a message so we can help you with your shipping options and ensure that you get your item on time!

DOMESTIC USA
- Standard Domestic: $5.00 (3-6 business days)
- Priority 3-Day Domestic: $15.00 (2-3 business days)
- Overnight Domestic: $30 (1 business day)

INTERNATIONAL
- Standard International: $15.50 (6-10 business days)
- Priority International: $49 (3-5 business days)

INTERNATIONAL CUSTOMS
Please be advised that all items shipped internationally will go through Customs, and therefore will have a description and price declared on a customs form.

IMPORTANT INFORMATION ABOUT CUSTOMS FEES
Any Customs fees or taxes imposed by Customs for an order are separate from the shipping charges and are to be paid by the buyer.

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LOST PACKAGES

There are extremely EXTREMELY rare cases where shipping time may be delayed by the carrier. In that case, please note that orders are not considered "lost" in transit until the following amount of time has passed:
- Domestic (U.S): 21 days past shipping date (for a lost package)
- International: 45 days past shipping date (for a lost package)
We can't file a "lost" package claim until the amount of time above has passed. Most occasions, a seemingly lost package does show up within this time. If a package is lost, you may be asked to complete a form for the claim.

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PACKAGING

Each item comes with a beautiful eco friendly cotton jewelry pouch for storage and is shipped in a cardboard box. No plastic involved.

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GIFT WRAP

Gift wrapping is available as an item to add to your cart! The piece will be sent with a velveteen jewelry pouch packaged in a gorgeous foil stamped kraft paper box and wrapped in a white satin ribbon. You can request a hand written note as well. For this option, we will not include an invoice in the packaging.

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MATERIALS

We only use high quality materials sourced right here in the USA.

Our jewelry is made from 18K Gold Plated Chain or 18K Rose Gold Plated Chain and Swarovski Crystals. Our Silver jewelry is made of an imitation Silver material called Rhodium.

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QUESTIONS? GET IN TOUCH!

Feel free to ask us any questions or voice your concerns, we're here to help!

- Etsy: Send us a message!
- Email: hello [!at] delaluna.us
- Text: 858-877-3885

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LET'S GET SOCIAL

Instagram: @delaluna.us
www.instagram.com/delaluna.us/

Twitter: @delaluna_us
www.twitter.com/delaluna_us

Facebook:
www.facebook.com/delaluna.us/

Pinterest:
www.pinterest.com/DeLaLunaUS/

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WANT TO EARN EXTRA BROWNIE POINTS???

Our absolute FAVORITE thing in the world is seeing our product on you! We will LOVE YOU FOREVER if you'd share photos with us! You can Message us on Etsy, email info.delaluna [!at] gmail.com, tag us on Instagram @DeLaLuna.us or use the hashtag #DeLaLunaUS

Much love,
@DeLaLuna.us

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
RETURNS

If you aren't 100% satisfied with your order, please contact us right away! Send us a message through Etsy or an email at hello [!at] delaluna.us within 7 days of the item being delivered to you. The item must be postmarked within the following 48 hours.

We are happy to accept your return as long as the item is shipped back in brand new condition in it's original packaging with the velveteen bag. Please also return the gift box if you ordered the gift option.

Unfortunately, we can't cover your return shipping but will issue a refund of your item once we receive it.

We'd love to continue to improve our product and would like to know why it didn't work this time around.

CUSTOM ORDERS

Any custom orders with specific sizing or designs are final sale.
Payment
PAYMENT METHODS

We accept
- Credit Cards
- PayPal
- Etsy Gift Cards.

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CANCELLATIONS

- If you've made a mistake on your order, please contact us right away!
- There are times we are able to ship orders the same day, in this case, we will only be able to refund your order once the item is shipped back to us in original condition.
- PayPal orders will be refunded minus PayPal fees.
Shipping
SHIPPING

After your piece is made, we ship all orders via the United States Postal Service and provide tracking numbers once the item is on it's way! Please note that shipping time does not include production time. Production time averages 1-2 business days.

If you need your item by a specific date, please be sure to send us a message so we can help you with your shipping options and ensure that you get your item on time!

DOMESTIC USA
- Standard Domestic: $5.00 (3-6 business days)
- Priority 3-Day Domestic: $15.00 (2-3 business days)
- Overnight Domestic: $30 (1 business day)

INTERNATIONAL
- Standard International: $15.50 (6-10 business days)
- Priority International: $49 (3-5 business days)

INTERNATIONAL CUSTOMS
Please be advised that all items shipped internationally will go through Customs, and therefore will have a description and price declared on a customs form.

IMPORTANT INFORMATION ABOUT CUSTOMS FEES
Any Customs fees or taxes imposed by Customs for an order are separate from the shipping charges and are to be paid by the buyer.

...........................................................

LOST PACKAGES

There are extremely EXTREMELY rare cases where shipping time may be delayed by the carrier. In that case, please note that orders are not considered "lost" in transit until the following amount of time has passed:
- Domestic (U.S): 21 days past shipping date (for a lost package)
- International: 45 days past shipping date (for a lost package)
We can't file a "lost" package claim until the amount of time above has passed. Most occasions, a seemingly lost package does show up within this time. If a package is lost, you may be asked to complete a form for the claim.
Additional policies and FAQs
QUESTIONS? GET IN TOUCH!

Feel free to ask us any questions or voice your concerns, we're here to help!

- Etsy: Send us a message!
- Email: hello [!at] delaluna.us
- Text: 858-877-3885

...........................................................

WANT TO EARN EXTRA BROWNIE POINTS???

Our absolute FAVORITE thing in the world is seeing our product on you! We will LOVE YOU FOREVER if you'd share photos with us! You can Message us on Etsy, email info.delaluna [!at] gmail.com, tag us on Instagram @DeLaLuna.us or use the hashtag #DeLaLunaUS

...........................................................

LET'S GET SOCIAL

Instagram: @delaluna.us
www.instagram.com/delaluna.us/

Facebook:
www.facebook.com/delaluna.us/

Pinterest:
www.pinterest.com/DeLaLunaUS/

...........................................................

BLOG: http://delaluna.us

We just started a blog! We're working on some gorgeous content and a brand new campaign for our 2016 collection! We'll also showcase our jewelry being worn on real customers. It'll be your new source of inspiration!