Most of our jewelry is handmade using 14kt gold fill, rose gold fill & fine sterling silver chains, clasps and components.

14k gold fill is a beautiful more affordable alternative to solid gold as it is a genuine layer of gold permanently bonded onto base metal with heat and pressure that contains 100+ times more gold than gold plated. It is extremely durable, won't chip or flake and is tarnish resistant.

Our jewelry wears extremely well. With proper care it can last 10+ years.

Sterling silver will naturally tarnish on some people, but it can easily be polished back to its original shine very easily.

We have some vermeil pieces (sterling silver heavily dipped in 14k gold). Each listing lists the materials used.

Please leave your personalization in the notes to sellers at checkout.

Please refer to the individual listing for what we info we need from you. We also recommend checking your convo's for any messages we may have left for you with questions about your personalizations. Your order may be delayed if you do not respond.

If you don't check your Etsy convos then please leave us an email that you frequently check.

•Your jewelry will come packaged beautifully ready for gift giving in our custom Delicate Layers blush pink shipping box, white linen jewelry bag, a small polishing cloth and a personalized jewelry care card.

• If this piece is intended as a gift, we can include a small handwritten note for you free of charge. Leave us a note at checkout with your personal message and don't forget to sign it!

• We do not paper include invoices anymore. They are emailed to you via etsy after you purchase.

• Each item is handmade to order. Right now our production time is 1 business day.

Yes! Every piece is made to order and leaves our studio in perfect condition. In case it arrives with any defects we offer a 30 day warranty on our chains & clasps for defects. Convo us right away if you're having issues with a broken chain or faulty clasp so we can fix the problem.

If your necklace ever breaks due to reasons beyond our control (toddler yanked it, it caught on something), after 30 days we will be happy to replace your chain for a small fee + $4 reship fee.

If you ordered the wrong length we will be happy to adjust your chain for free so its the perfect fit! You will be responsible for shipping costs both ways and a few pieces are subject to a small fee for a longer length, but most are free :)

We are happy to do returns and exchanges on all non personalized jewelry (except earrings, they are final sale.)

Jewelry must be returned to us in the original packaging to be eligible for a refund. Shipping is non refundable.

We do not accept returns on the following.
• Earrings (for sanitary reasons)
• Personalized jewelry

Exchanges are responsible for a $4 reship fee.

We do a very clean and deep engraving so we have special instructions for you on how to clean/maintain your piece. We include a separate "engraving" care card with your piece!

Your item will ship within 24 hours.

Estimated shipping times:
• First Class : 2-5 business days
• Priority Mail : 2-3 business days
• Express : 1-2 business days

We ship packages Monday- Friday.
We do not ship on holidays where the USPS is closed.

We ship via USPS first class international. Most packages arrive within 7-14 business days. Once in a while a package can take 45 days or longer, however this is very rare and out of our control.

You will receive tracking the you can track while your package is in the USA. Once your packages leaves the USA you will not be able to track it.

Once we've shipped your package, we can't do anything with it once it's in the hands of customs officials and your country's postal service.

We are not responsible for lost, stolen, or undelivered packages. If your package does not arrive you can call your local postal service to inquire about your package. Packages are frequently held up at customs and this is completely out of our control.

Customs/Duty Fees:

We have no control over your country's customs charges. Some countries will charge a fee for international packages and others will not. Please be advised that we have no control over how your country charges customs/duty. These are not extra shipping charges. You are responsible for knowing your country’s customs and duty policies.